Grease Monkey - Customer Service Advisor

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms
• Training & development

Position Overview
Grease Monkey is looking for an outgoing, safe, personable and friendly customer service associate with
a great work ethic to help the customer and inform them of what we are working on in their vehicle in a
fast-paced environment.

Responsibilities:
• Customer Relations
Welcome customers immediately in a professional manner and keep the guest informed through the whole process during the Welcome, Wait/Show and Departure.
• Present air filter, cabin air filter, and breather, for customer inspection.
• Maintain communication with waiting customers, keep them informed of waiting times, and answer
questions. Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back,
thoroughly with customers at check-out, explain services performed, purpose of static sticker and
reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.
Qualifications
• Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
• Basic literacy (ready, writing, math skills); Verbal communication skills
• Ability to learn and implement multiple software platforms.
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
• Previous experience managing a retail automotive center or equivalent related business required
Working Conditions
Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good, corrected vision, hearing, frequent standing, walking, climbing,
stooping, crouching, handling, reaching, and lifting.
• MUST be reliable and MUST love taking care of customers.
• Service writer is a plus but not necessary.
Wage is based on previous experience. $14-20 per hour depending on experience