Program Manager

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role: We are seeking a Project Lead to coordinate crossfunctional efforts between Sales, Product Management, Elastic Professional Services and our contractor partner, ECS Federal , to ensure the successful delivery and growth of our SIEMaaS program. This role will focus on customer onboarding, program coordination, and help to provide consistent communication across all stakeholders. What You Will Be Doing: Serve as the primary point of coordination between CISA Account team, Civilian Sales team, Professional Services, Product Management, and ECS Federal Cohesive alignment directly with the supporting CISA Account Team (AE, SA and CA) Working with CISA CA/SA to coordinate resources for the Cloud and availability to bring on new tenants Lead and track onboarding activities for new SIEMaaS customers, ensuring a smooth and timely transition Develop and manage project plans, timelines, and milestones for customer onboarding and ongoing program initiatives Facilitate regular status updates with ECS, Internal/External stakeholder meetings, Product teams and executive-level communications Identify risks, dependencies, and blockers; proactively drive resolution to maintain momentum via escalations process Ensure alignment on customer requirements, scope, and success criteria across all teams Support continuous improvement of onboarding processes and program delivery Elastic central point of contact for all sales related activity - AE's working with Agency's coordinate efforts and provide transparency to CISA Account team on ongoing efforts. What You Bring: Experience leading cross-functional projects in a SaaS, security, or managed services environment Strong understanding of customer onboarding and delivery processes Excellent communication and stakeholder management skills Ability to coordinate effectively with internal teams and external contractors Organized, proactive, and comfortable managing multiple priorities and demands Bonus Points: On-time, successful onboarding of SIEMaaS customers Clear, regular, and transparent communication across all stakeholders Strong collaboration between CISA Account team, Civilian Sales teams, Product, and ECS Federal High customer satisfaction and measurable program success Mission driven success Strong Internal/External Communications Skillset Additional Information - We Take Care of Our People: As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with a minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email View email address on click.appcast.io. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws and can view the following posters linked below: Family and Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act (EPPA) Poster Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries' export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement. Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below. These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $106,900-$169,100 USD The typical starting salary range for this role in the select locations listed above is: $128,200-$202,700 USD #J-18808-Ljbffr