Merchandiser

Overview Invited is a hospitality and service industry company with a history dating back to 1957. We build relationships and enrich the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our clubs offer first-class amenities including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and more. Join an incredible and inclusive team at Invited. Job Summary The Merchandiser is responsible for ensuring that the pro-shop and retail areas are well-stocked, visually appealing, and organized to meet the needs of members and guests. This role maintains inventory, assists with product displays, and supports the overall merchandising strategy. Working closely with the Golf Operations team, the Merchandiser ensures that all apparel, equipment, and golf-related merchandise are readily available, neatly presented, and aligned with the club’s standards for a high-end retail experience. Reporting Structure Reports to the Golf Shop Supervisor or Director Retail Day to Day Create and maintain visually appealing and organized product displays in the pro-shop and retail areas, following seasonal and promotional themes. Ensure that all merchandise is properly tagged, priced, and aligned with the club’s branding and quality standards. Assist in the setup and breakdown of retail displays for special events, tournaments, and sales promotions. Keep displays and merchandise clean, organized, and in excellent condition, replacing damaged or outdated items as necessary. Assist with monitoring and tracking inventory levels, conducting regular stock counts, and ensuring that popular items are reordered in a timely manner. Receive, unpack, and process incoming merchandise shipments, checking for accuracy and quality. Organize back stock efficiently and maintain a clean and orderly stockroom. Work closely with the Golf Shop Supervisor to ensure that inventory is rotated regularly, and slow-moving items are strategically promoted. Provide exceptional customer service to members and guests, assisting them with product selection, answering questions, and making recommendations. Assist in processing sales transactions, handling cash and credit card payments accurately and efficiently. Stay knowledgeable about current product lines, including apparel, equipment, and accessories, to better assist members and drive sales. Assist members with special orders or custom merchandise requests, coordinating with vendors as needed. Assist with merchandising and sales support during golf tournaments, charity events, and special occasions, ensuring that the pro-shop meets the needs of participants. Collaborate with the Golf Operations team to support the overall club activities and enhance the members’ experience through quality merchandising and service. Participate in team meetings and offer suggestions to improve merchandising strategies and product offerings. Additional Duties Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management. Follow all company, club, and department policies, procedures, and instructions. Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff. Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same. Take the initiative in personal and professional growth and maintain any required certifications relevant to your role. Address and resolve challenges using available resources, working with regional and corporate teams to support club operations. Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success. Required About You High school diploma, GED, or equivalent. A minimum of 1 year of retail merchandising or sales experience in a golf, sports, or luxury environment. Preferred Strong organizational skills with attention to detail and visual presentation. Excellent customer service and communication skills, with the ability to interact professionally with members and guests. Ability to work independently and as part of a team, maintaining a proactive and positive attitude. Knowledge of golf merchandise, apparel, and equipment. Familiarity with point-of-sale (POS) systems and basic cash handling procedures. Ability to lift and carry merchandise up to 100 lbs and work on feet for extended periods. Physical Requirements Frequent exposure to extreme temperatures and humidity. Prolonged standing, walking, climbing ladders, bending, reaching, grasping, pushing/pulling, lifting/carrying up to 100 lbs, talking, hearing, and vision. Primary Tools/Equipment Golf clubs and bag (40-50 lbs) Merchandise (5-50 lbs) Computer Keyboard Pro-Shop supplies/equipment Work Schedule Attendance requirements as outlined on the weekly schedule. Additional hours may be required to meet deadlines, including weekends and holidays. What We Offer We provide a Total Rewards package that includes base pay determined by skills, experience, education, location, and hours worked. Full-time team members have access to a comprehensive benefits package, and part-time roles may include benefits where applicable. Medical, dental, and vision coverage Life insurance Short-term and long-term disability insurance 401(k) retirement savings plan Generous paid time off and leave programs For more details, visit invitedbenefits.com. For questions, check our Invited Jobs site for ClubLife, the Employee Experience, Company Benefits, and Our Culture. Follow us on LinkedIn, Instagram, Twitter, and Facebook. Invited is an Equal Employment Opportunity Employer. The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties may be assigned as needed to ensure the smooth operation of the Club. #J-18808-Ljbffr