Digital Product Manager
Omni Inclusive
Manager Digital Product Management: Job Responsibilities:
Qualifications:
- Understand business objectives and customer needs, identify creative ways to leverage capabilities, and develop innovative solutions to meet those needs.
- Work closely with Technology as key partner interfacing back with business teams to be responsible for and ensure best-in-class delivery and customer outcomes
- Primary liaison between the Company and contracted third party servicing Partners.
- Establishes and maintains effective working relationships with the product operations team.
- Monitors and improve processes related to third party servicing to minimize risks and to ensure corporate reputation remains intact.
- Conducts contract testing to ensure compliance with AEMP 10 requirements.
- Oversees and evaluates the implementation of new products and services offered by Company at each third-party vendor to ensure quality and appropriate risk mitigation.
- Collaborate effectively with all stakeholders and partners to ensure regulatory compliance
- Partner with Operation Excellence, Business, Product Management teams among others to identify gaps, create new processes and streamline processes
- Strong analytical discipline, solution-oriented mindset, and focus on outcomes
- Strong project/product management skills and demonstrated ability to manage multiple business priorities
- Ability to build strong relationships, communicate effectively and lead through influence
- Knowledge of Third-party monitoring, SLA tracking / Progress reporting and Process controls
- Responsible to ensure supplier compliance of AXP standards/requirements
- Drive departmental standards and audit /review remediation.
- Serve as an escalation point for Partner related issues and incidents
- Knowledge of Third-party lifecycle activities Pre-contract, Post-Contract and Termination
- Demonstrated ability to quickly adapt to changing circumstances with a will to win
- Knowledge of risk management functions / familiarity with standard processes and tools; knowledge of those relevant to third-party relationship management will be a plus.
- Knowledge of Operational Risk Events / Corrective Action Plans and management of Third-party tracking
- Maintain Vendor oversight for PRSAs and Controls
- Support Financial management including Invoice/SLA Credit validation and monitoring for accuracy
- Support Third-party monitoring/tracking of Business Continuity and DR exercises and validation results
Qualifications:
- Minimum of 6+ years of vendor and contract management experience
- Strong relationship-building skills with ability to effectively influence, collaborate and work across multiple business groups and functions
- Ability to work independently with minimal supervision
- Strong organizational, negotiation and communication skills
- Ability to drive and manage multiple projects/ priorities to completion; meet deadlines
- Analytical and displays thought leadership by being able to transform ideas to actionable plans
- Ability to execute under pressure
- Demonstrated proficiency in Microsoft Office related products (Excel, PowerPoint, Project, Word)
- Proven effective people leader skills
- Experience working in or with various governance and 2nd and 3rd lines of defense organization to support, challenge and promote objectives.
- College degree preferred
Vacancy posted 3 days ago
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