Senior Operations Manager

Job Description

Job Description

Ready to Lead Operations From the Floor?

Port Jersey Logistics Network is looking for an experienced Senior Operations Manager to lead the day-to-day execution of a high-volume, dedicated customer operation.

This is a hands-on leadership role for someone who knows that strong operations aren't built from behind a desk. We're looking for a leader who is visible on the floor, develops strong teams, uses data to make decisions, and knows how to turn operational goals into consistent results.

You'll work closely with the Site Manager while taking ownership of daily execution, process improvement, labor efficiency, team development, inventory accuracy, and service performance.

If you're the kind of leader who sees a bottleneck and wants to fix the process behind it—not just put a temporary solution in place—we want to meet you.

• Lead the daily execution of warehouse operations across receiving, inventory control, picking, QA, and outbound shipping
• Maintain a strong presence on the warehouse floor to monitor workflow, identify challenges, and keep operations moving
• Turn operational goals into clear SOPs, daily labor plans, and shift-level expectations
• Drive accountability and consistent execution across departments and shifts
• Coach and develop Assistant Operations Managers, Supervisors, and Team Leads
• Establish clear performance expectations and create development plans for your leadership team
• Monitor daily throughput, labor efficiency, inventory accuracy, and customer service levels
• Partner with the Site Manager to identify operational risks and provide data and floor-level insight to support decision-making
• Use root-cause analysis to identify and resolve recurring operational issues
• Balance labor across departments to meet volume demands while managing overtime
• Track operational KPIs such as UPH, dock-to-stock, case throughput, order accuracy, and OTIF
• Identify opportunities to improve workflows, processes, and facility layout
• Partner across departments to create a more efficient, connected, and predictable operation
• Maintain high standards for safety, quality, productivity, and overall floor conditions

• 5–8+ years of progressive leadership experience in high-volume warehousing, distribution, or contract logistics
• Proven experience leading managers and supervisors , not just individual contributors
• Strong understanding of receiving, inventory control, picking, shipping, and warehouse operations
• A hands-on, floor-first leadership style
• Strong experience with Warehouse Management Systems (WMS), labor management tools, and operational data
• Ability to use KPIs and operational trends to identify problems and drive improvements
• Experience with labor planning, productivity management, and resource allocation
• Strong root-cause problem-solving and continuous improvement skills
• Ability to coach leaders, set clear expectations, and drive accountability
• Strong communication skills with the ability to work effectively with both senior leadership and front-line teams
• Ability to thrive in a fast-paced, customer-focused operation

Success in this role goes beyond getting today's orders out the door. You'll help build an operation that performs consistently day after day.

Your impact will be measured through:

• Customer SLA performance and order accuracy
• Daily throughput and labor efficiency
• On-Time, In-Full (OTIF) fulfillment
• Inventory and process accuracy
• Development and performance of the leadership team
• Reduction of operational bottlenecks and recurring issues
• Safety performance and audit-ready warehouse conditions

This is an opportunity to take real ownership of an operation while continuing to grow as a senior logistics leader.

We offer:

• Competitive compensation
• Health, dental, and vision coverage
• 401(k) retirement plan
• Paid time off
• Sunny Day Fund – an employee savings program designed to help you build savings for future needs
• Professional development and career growth opportunities
• A safety-first, team-focused work environment
• The opportunity to make a visible impact on both the operation and the people you lead

If you're an experienced operations leader who knows how to balance people, process, productivity, and customer expectations , we'd like to hear from you.

Apply today and bring your leadership, operational experience, and ideas to Port Jersey Logistics Network.