Full Time Supervisor

Overview The Heritage Club, Boston’s first Black and Woman owned dispensary, is looking for an experienced Supervisor to join our growing team! The Heritage Club is committed to promoting equality, celebrating diversity, making reparations for the War on Drugs, and investing in the community we serve; the ideal candidate will share in our company ethos. Responsibilities Provide best-in-class customer service to customers Follow and uphold established policies for sales and customer service to ensure customer satisfaction Maintain in-depth knowledge of all products and strains in the store as well as industry-wide product knowledge, and train and share that knowledge with other members of the team Assist with monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the General Manager Assist all Dispensary Associates in the consultation of all customers to ensure that the employee is informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differently Complete and appropriately delegate tasks assigned during scheduled shift, including: Accurate use and maintenance of the Point of Sale (POS) system Accurate and timely data entry in both the POS system and inventory tracking system Assistance in verifying order deliveries for accuracy Ensure adherence with security measures and safety compliance Maintenance of an organized and clean store Management of visitor log End-of-day daily update emails Ensure accuracy with the vault Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations Daily activities, maintenance, and data collection for any reported issues and/or complaints Open and closing procedures Assist with the onboarding and training of new staff in partnership with the management team Qualifications Cannabis industry experience highly preferred Must be at least 21 years of age High school diploma or general education degree (GED) 2+ year in a supervisory or management role in a retail setting, specifically with POS business operations Knowledge of basic computer skills Positive attitude, team player and strong work ethic Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry Must have excellent organization and time management skills Must be focused, pay close attention to detail Must be able to communicate clearly and effectively Disclaimer The Heritage Club reserves the right to change or assign job description or duties at any time. Your employment with The Heritage Club is voluntary and is subject to termination by you or The Heritage Club at will, with or without cause, and with or without notice at any time. We provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. We are committed to creating a work environment free of discrimination. All employees are required to complete a Responsible Vendor Training, Sexual Harassment Training, an Implicit Bias Training and undergo a criminal background check, as directed by the Massachusetts Cannabis Control Commission. The Heritage Club is a substance free workplace committed to creating a safe environment for everyone. While we support the recreational adult-use of any legal substances, we want to keep our workplace professional which is why our policy prohibits employees from working while impaired by any substance, legal or illegal. The heritage club promotes the importance of mental and physical health and encourages those in need of help to seek recovery. #J-18808-Ljbffr Push Operations