AV Mission Control Dispatcher

Overnight Fleet Monitoring & Support Specialist (3rd Shift / Weekend Coverage)

Pittsburgh, PA

Stack is developing revolutionary AI and advanced autonomous systems designed to enhance safety, reliability, and efficiency of modern operations. Stack's autonomous technology incorporates cutting-edge advancements in artificial intelligence, robotics, machine learning, and cloud technologies, empowering us to create innovative solutions that address the needs and challenges of the dynamic trucking transportation industry. With decades of experience creating and deploying real world systems for demanding environments, the Stack team is dedicated to developing an autonomous solution ecosystem tailored to the trucking industry's unique demands.

The Mission Control team is responsible for maintaining the highest safety standards across our fleet, coordinating autonomous vehicle missions, and providing real-time technical troubleshooting. As a Mission Control Specialist, you will serve as the critical point of contact for fleet operations across all hours, ensuring all technical and safety protocols are executed with precision to support our mission-critical goals.

This position is located in Pittsburgh and New Stanton, PA 100% in office.

Responsibilities:

• Monitor real-time fleet safety alerts and environmental conditions to execute immediate incident response protocols with precision.
• Coordinate the dispatch of partner shipments and internal autonomous vehicle testing missions to ensure seamless operational flow.
• Troubleshoot mission-critical technical issues remotely, serving as the primary escalation point for complex fleet challenges.
• Communicate daily with cross-functional teams, including Product Development, Service Operations, and Product to resolve issues and support product improvements.
• Maintain comprehensive operational records and documentation to ensure strict compliance with safety and reporting requirements.
• Utilize advanced software and diagnostic tools to monitor, optimize, and resolve unexpected technical hurdles.
• Represent the company professionally while managing relationships with third-party partners and providing exceptional customer service.

Qualifications:

• Undergraduate 4 year education and/or equivalent industry experience in logistics or transportation industry.
• Analytical mindset and problem-solving capabilities.
• Exceptional attention to detail.
• Excellent written and verbal communication.
• Ability to remain calm and make sound decisions in high pressure situations.
• Flexibility to work varying shifts, including evenings and weekends, as required.
• Valid US Driver's License.

We are proud to be an equal opportunity workplace. We believe that diverse teams produce the best ideas and outcomes. We are committed to building a culture of inclusion, entrepreneurship, and innovation across gender, race, age, sexual orientation, religion, disability, and identity.