Director of Software Development

Director of Software Development Key Responsibilities Define and execute the software development strategy in alignment with product and business priorities. Lead multiple engineering teams (direct and dotted-line), including hiring, coaching, performance management, and career development. Drive architectural decisions and ensure technical excellence, maintainability and scalability of systems. Champion modern engineering practices: Agile delivery, CI/CD, automated testing, DevOps, observability, and security-by-design. Oversee delivery planning and program management for major initiatives; remove impediments and ensure predictable releases. Collaborate cross-functionally with Product, UX, Security, Infrastructure and Operations to align roadmaps and deliver business outcomes. Manage budgets, headcount planning and vendor/partner relationships for your area. Establish and track key engineering metrics (quality, velocity, reliability, lead time) and use them to inform continuous improvement. Foster an inclusive, collaborative culture that encourages innovation, ownership and professional growth. Represent engineering in leadership forums and communicate technical tradeoffs and status to senior stakeholders and executives. Required Qualifications Bachelor’s degree in Computer Science, Software Engineering or a related field, or equivalent experience. 8+ years of professional software development experience and 5+ years in people/engineering leadership roles. Proven record of delivering complex, customer-facing software systems at scale. Deep experience with cloud-native architectures (AWS/Azure/GCP), microservices, APIs, and modern data practices. Strong knowledge of DevOps, CI/CD pipelines, automated testing, and production monitoring. Excellent stakeholder management and communication skills; able to translate technical concepts for business audiences. Demonstrated ability to hire, mentor and retain high-performing engineering teams. Preferred Qualifications Master’s degree or advanced technical certification. Experience in regulated industries or domains with strict security/compliance requirements (e.g., financial services, payments). Track record of scaling engineering organizations across geographies. Experience with product-led development and strong product/engineering partnership. Leadership competencies Strategic thinker who balances long-term technical vision with short-term delivery. People-first manager who develops talent through coaching and clear expectations. Data-driven decision maker who uses metrics to drive outcomes. Change agent who promotes continuous improvement and innovation. Reporting and scope Reports to: VP/Head of Engineering (or similar senior leader) Scope: Responsible for multiple engineering teams and the delivery of assigned product portfolios or platforms. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. Equal Opportunity Employer Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. #J-18808-Ljbffr Shoptalk