Dispatcher

Job DescriptionJob Description

• Receiving incoming calls
  • Answering incoming non-emergency calls to gather necessary information about the situation/rides.
  • Assigning the most suitable driver or resources based on the situation and available availability.
  • Able to take all the necessary information accurately to book a ride and to avoid cancelation
• Monitoring drivers status
  • Tracking the location and progress of assigned driver through communication system.
  • Coordinate efficient routes and schedules for assigned driver
• Communication with clients
  • Providing updates on service status and addressing customer inquires
• Incident management
  • Responding to unexpected situations, coordinating necessary actions, and escalating issues when required
• Maintaining records
  • Documenting all dispatch details, including call times, unit assignments, and incident reports
• Excellent communication skills, both verbal and written
• Strong decision-making abilities under pressure
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy in record keeping
• Geographical knowledge of the service area
• Proficiency with dispatching software and communication systems