Support Associate, Application Support & System Reliability

Job DetailExperience Level Mid LevelDegree Type Bachelor of Science (BS)Employment Full TimeWorking Type HybridJob Reference 0000020600Salary Type AnnuallyIndustry Broker DealerSelling Points Drive impactful system reliability initiatives in a dynamic financial environment. Collaborate with experts to enhance trading and settlement platforms. Elevate your career with continuous improvement opportunities.Job DescriptionSupport Associate, Application Support & System Reliability OverviewThe Support Associate ensures stability and reliability of critical wealth management systems.Focus on minimizing downtime and enhancing user experience through proactive system reliability engineering.Collaborate with business users, development teams, and vendors to optimize system performance.Contribute to incident management, problem resolution, and operational resilience initiatives.Support trading and settlement platforms, ensuring seamless operations and compliance.Drive continuous improvement through automation, process optimization, and preventive fixes.Provide high-quality application support for equities, futures, and options trading systems.Maintain system stability through health checks, monitoring, and proactive measures.Support Associate, Application Support & System Reliability Key Responsibilities & DutiesLead system reliability reviews to identify risks and improvement opportunities.Enhance monitoring by defining alerts, thresholds, and observability coverage.Conduct post-incident reviews and track corrective actions for system resilience.Coordinate Business Continuity Planning (BCP) and Disaster Recovery (DR) testing.Define and track KPIs for system availability, reliability, and performance metrics.Collaborate with teams to implement automation and system hardening measures.Manage production incidents, ensuring timely resolution and stakeholder communication.Support user requests, including data queries, reporting, and workflow updates.Plan and execute system testing and deployment activities effectively.Support Associate, Application Support & System Reliability Job RequirementsBachelor’s degree in Computer Science or related disciplines is required.Minimum 3 years of experience in application support/system reliability engineering.Proven expertise in incident management, problem resolution, and root cause analysis.Strong understanding of equity/futures trading systems and settlement flows.Experience with application monitoring tools and scripting (SQL, shell).Familiarity with BCP/DR coordination, system testing, and change management.Excellent stakeholder management skills for collaboration with cross-functional teams.Mandarin proficiency is advantageous but not mandatory.Analytical mindset with proactive problem-solving abilities and attention to detail.