Desktop Support Technician

Apex Informatics

Title: Desktop Support Technician

Client: State of New Mexico - State Land Office

Interview: In-person

Location: Santa Fe, NM (Onsite)

Pay Range: $30/hr - $35/hr on W2

JOB SUMMARY

On-Site Santa Fe, NM. Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

This position will be on-site in Santa Fe, NM and provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment.

Key Responsibilities
• Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting.
• Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner.
• Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs.
• Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions).
• Support internal teams and collaborate with vendor support to resolve hardware and software issues.
• Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications.
• Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles.
• Prioritize and manage multiple tickets simultaneously based on urgency and business impact.

Required Qualifications
• Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications.
• Strong troubleshooting skills across hardware, software, and basic networking issues.
• Experience working in a ticketing/service management platform (e.g., ServiceNow or similar).
• Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory.
• Strong customer service and communication skills, with the ability to support both technical and non-technical users.
• Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment.

Preferred Qualifications
• Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus.

Apply

Vacancy posted 8 hours ago

Similar jobs that could be interesting for youBased on the Desktop Support Technician in Santa Fe, NM vacancy

System Administrator
$115k - $132k
...The System Administrator provides day to day infrastructure and customer support within DOE’s on prem environment. The role supports server administration, patching, backups, incident response, and ongoing security posture maintenance. Administer Windows Server 2019...
Suggested
Contract work
Work at office
ASM Research, An Accenture Federal Services Company
Santa Fe, NM
3 days ago
System Administrator - Junior
$60k - $93.9k
...The Junior System Administrator supports the daily operation and maintenance of enterprise IT systems to ensure availability, performance, and security in a mission‑critical environment. The role focuses on hands‑on administration of operating systems, user accounts,...
Suggested
Contract work
Work at office
Remote work
ASM Research, An Accenture Federal Services Company
Santa Fe, NM
3 days ago
Principal Member of Technical Staff
$114.6k - $234.6k
...to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their...
Suggested
Temporary work
Flexible hours
Oracle
Santa Fe, NM
3 days ago
Service Desk Agent
$20.83 - $26.25 per hour
...Position Overview The Customer Service Representative, Junior provides entry-level, first-line technical support for users of enterprise IT services in a highly regulated government environment. The role receives and documents incidents and service requests, performs...
Suggested
Contract work
Work experience placement
Work at office
ASM Research, An Accenture Federal Services Company
Santa Fe, NM
4 days ago
Help Desk Specialist I
$19.51 - $24.5 per hour
...Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs basic user-problem analyses for the help desk. Assesses the customers’ issue, performs...
Suggested
Contract work
Work at office
Flexible hours
ASM Research, An Accenture Federal Services Company
Santa Fe, NM
3 days ago
Service Desk Analyst
...Provides a level of expertise to the Customer Support Services, which operates inbound call, outbound call, email, and/or web chat services... ...a customer. All cases shall be logged in a web-based agent desktop application. Provides support to Customer to research and...
Contract work
Work at office
Local area
ASM Research, An Accenture Federal Services Company
Santa Fe, NM
3 days ago
NOC Network Administrator
$59k - $79.6k
...The NOC Network Administrator, Junior supports day‑to‑day operation of systems and core services within a network operations center to help ensure reliable, highly available network and server infrastructure. The role focuses on monitoring servers and key applications...
Contract work
Work at office
Shift work
Night shift
ASM Research, An Accenture Federal Services Company
Santa Fe, NM
2 days ago
IT Administrator IV/Patch Management Specialist, Senior
$99.3k - $158.69k
...oversees enterprise patch management strategy and execution for desktops, laptops, and remote endpoints in a highly regulated, defense-... ...leads coordination with security, infrastructure, and end-user support teams, driving automation, audit readiness, and continuous improvement...
Contract work
Work at office
Remote work
ASM Research, An Accenture Federal Services Company
Santa Fe, NM
2 days ago
Windows Administrator
$78.4k - $129.4k
...The Storage Engineer, Mid designs and supports storage solutions that deliver reliable, high-performance data services for enterprise applications and virtual infrastructures. This role balances hands-on administration with design-oriented tasks such as implementing new...
Contract work
Work at office
ASM Research, An Accenture Federal Services Company
Santa Fe, NM
4 days ago
Associate Technical Analyst
$58.1k
...relations, and the continuous improvement of imaging workflows and technologies. The successful candidate will play a crucial role in supporting the clinical environment, ensuring seamless image viewing, interpretation, and data exchange. ESSENTIAL RESPONSIBILITIES #...
For contractors
Work at office
Local area
Remote work
Highmark Health
Santa Fe, NM
4 days ago
Service Desk Analyst
...Lagspiller: Du trives med å jobbe med andre mennesker og ser verdien av et godt sammarbeid på tvers av avdelinger for å kunne gi den beste support en bruker kan tenke seg **Kompetanse og erfaring for denne rollen: ** Kundehåndtering er en fordel En grunnlengende forstå...
Banco Santander S.A.
Santa Fe, NM
2 days ago
Field IT Support Technician
Join HelloTech, a leading nationwide tech support service, and turn your tech skills into a rewarding career helping others! As a Technician, you will provide in-home customer support and installations for various technology products including TV setups, computer repairs...
HelloTech
Santa Fe, NM
12 hours ago
Technical Business Analyst
$130k
...We are seeking a Technical Business Analyst to join our team supporting our Internal Revenue Service (IRS) client. This position is remote. Candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS...
Permanent employment
Work experience placement
Remote work
MAXIMUS
Santa Fe, NM
4 days ago
Network Administrator
...environments, wireless networks, web content filtering, cybersecurity, desktop systems and communications hardware/software. Education/... ...of server backup solutions  Demonstrates ability to support networked printers and copiers Santa Fe Public Schools JOB DESCRIPTIONDate...
Work at office
Remote work
Work visa
ITConnect Inc
Santa Fe, NM
a month ago
ED Technician - Behavioral Medicine
...Description Summary: The Emergency Department Technician requires the skills and knowledge of many areas such as: ED Tech, Patient Registrar, Unit Clerk, and Monitor Tech. The Emergency Department Tech performs a variety of RN delegated tasks under the supervision...
Full time
Christus Health
Santa Fe, NM
-50
Electrocardiogram Technician - Cardiology EKG
Description Summary: This position is responsible for performing noninvasive procedures which include stress testing, holter monitoring, event monitoring, standard, and complex electrocardiograms Responsibilities: Meets expectations of the applicable OneCHRISTUS...
Daily paid
Relief
Christus Health
Santa Fe, NM
-50
Critical Care Technician - General ICU
...Description Summary: The critical care technician (CCT) is a certified and/or licensed technician and is part of the Intensive Care Department patient care team who collaboratively works in a complementary and assistive role with nursing. The CCT performs a variety...
Full time
Immediate start
Christus Health
Santa Fe, NM
-50
Certified Hyperbaric Technician - Hyperbaric Oxygen
...and maintenance of the hyperbaric facility, data entry, and other functions as prescribed by Certified Hyperbaric Oxygen & Safety Technician and/or Clinical Coordinator. Responsibilities: Utilize required skills and education to deliver effective, compassionate...
Full time
Shift work
Christus Health
Santa Fe, NM
-50
IT Applications Support Specialist
...Job Description General Function This position will provide support and maintenance of software applications throughout the... ...Good working knowledge of and experience with enterprise and desktop applications, including MS Office Suite/Office 365, Google Apps...
ITConnect Inc
Santa Fe, NM
a month ago
Laboratory Assistant I - Lab AdminGeneral
Description Summary: Is trained to perform processing blood and other body fluids, sendouts, and other tests as required. Obtains blood samples from the correct patient, ensuring that the blood is properly drawn and labeled following established procedures to assure...
Daily paid
Relief
Work at office
Christus Health
Santa Fe, NM
-50
Slot Technician
...Responsible for the overall repair and maintenance of all Electrical and Mechanical Slot Machines under the direction of the Slot Technician Manager. Job Description Job Description Summary Responsible for the overall repair and maintenance of all Electrical and...
Local area
Relocation
Shift work
Santa Clara Development Corporation Defunct
Santa Fe, NM
11 hours ago
Catheterization Laboratory Technologist Non Certified - Cardiology Cath
...behaviors and actions that maintain the hospital’s credibility, integrity, and positive image. Demonstrates behaviors and actions that support the mission, goals, and operations of the hospital and which contribute to continuous service improvement. Other...
Full time
Shift work
Christus Health
Santa Fe, NM
-50
Advanced Locate Technician
$28 - $35 per hour
Santa Fe, NM Full time R-14021 Job Description: Text JOBS to 811DIG (811344) to connect with our hiring team today! The starting pay for this position starts at $28.00/hr. - $35.00/hr., depending on experience. This Position is based out of Santa Fe, NM. This...
Full time
For contractors
Shift work
Weekend work
USIC
Santa Fe, NM
4 days ago
Assessment Technician
$16.2 - $20.24 per hour
...Compensation $16.20 - $20.24 CompensationType: Hourly Employment Type: Regular Grade: NE03 Position Summary The Assessment Technician supports the academic success of students by coordinating and administering a variety of standardized and placement tests, accommodated...
Hourly pay
Remote work
Monday to Friday
CHESS
Santa Fe, NM
2 days ago
A/V Technician
$21.27 per hour
...A/V Technician Department: Information Technology Close Date: Open until filled Salary: $21.27/hr.+, depending... ...Description: The job entails AV technical oversite and support to the SFIS Campus & Community for school events & distance learning...
Santa Fe Indian School
Santa Fe, NM
1 day ago
Operations Technician II
$49.67k - $66.3k
...of AI-ready connectivity, join us today.The RoleThe Operations Technician II will provide services for Professional Services Control... ...maintenance activities.Location and ScheduleLocation:This position supports a remote work environment; however, candidates must reside...
Temporary work
Remote work
Shift work
Night shift
Afternoon shift
Lumen Inc
Santa Fe, NM
2 days ago
Electrocardiogram (ECG / EKG) Technician - Entry Level Training Program
...Dreambound to find a Electrocardiogram program that will prepare you for this high-demand, entry-level role. What does an ECG / EKG Technician do? An ECG / EKG technician conducts diagnostic tests to measure and record the electrical activity of the heart, helping...
Flexible hours
Dreambound
Santa Fe, NM
23 hours ago
Supply Chain Technician
...expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Perform Supply Chain Technician tasks. Assess critical supply issues. Audit and verify supply receipts of stocked items to avoid outages and/or receiving...
Full time
Work experience placement
CHRISTUS Health
Santa Fe, NM
3 days ago
Costume/Cosmetology Technician
...a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences... ...as a professional, apply today. As a Costume/Cosmetology Technician you will work with the Cast of our Broadway/West End Style Musical...
Immediate start
Free visa
The Walt Disney Company
Santa Fe, NM
2 days ago
Make $100+ per day as a Technician for HelloTech!
$100 per day
...Become a Tech Today! HelloTech is a nationwide, on-demand tech support platform. HelloTech provides affordable, same-day, on-site... ...an independent contractor role. The opportunities available to technicians that choose to use our platform are matched based on your chosen...
Weekly pay
For contractors
Work from home
HelloTech Inc
Santa Fe, NM
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Desktop Support Technician. Be the first to apply!