Associate Field Service Representative. N. Minneapolis and Northern Surrounding Area

Work Flexibility: Field-based for Northern Minnesota starting in northern Minneapolis.

Shift: Monday - Friday, 8:00 AM - 5:00 PM, flexible

What You Will Do:

As the Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment.

• Repair, maintain and operate Stryker robotic systems and instrumentation.
• Serve as company liaison with external customers on administrative and technical matters; ensure customer satisfaction therefore facilitating renewals of existing SAs.
• Partner with Account Executives and MPS team members to actively identify potential sales leads.
• Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.
• Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN’s).
• Travel and assist in other Field Service territories.
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner.
• Instruct and train customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars.

What You Need:

Required:

• High school diploma or equivalent
• 3+ years of relevant experience
• Valid Driver’s license with good driving record
• Ability to lift, push, pull and carry up to 50 lbs
• Ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed

Preferred:

• Associate or bachelor’s degree, preferably in Engineering
• Previous experience as a technical field service professional or in mechanical capacity.

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United States of America Pay Ranges:

• USN : $28.01 - $38.75 USD Hourly
• US5 : $29.42 - $40.69 USD Hourly
• US10 : $30.82 - $42.63 USD Hourly
• US15 : $32.22 - $44.57 USD Hourly
• US20 : $33.62 - $46.50 USD Hourly
• US30 : $36.42 - $50.38 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.