Operations Coordinator

Job Description

Job Description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Full-Time  |  Hourly  |  $23–$26/hr depending on experience
Monday–Friday  |  Detroit, MI

About Us

One Stop Property Maintenance (OSPM) is a DBE, and MBE-certified commercial facility services company serving Metro Detroit. Our service lines span exterior grounds management, interior facility services, general maintenance, and a growing Energy Efficiency Division partnering with DTE, Consumers Energy, and utilities programs to help property owners access rebates and upgrades.

We are a company that is building — systems, teams, and infrastructure. The people who thrive here are ones who want to own something and grow with it.

About the Role

This is a systems ownership role, not an administrative assistant position. The Operations Coordinator is the central hub between our field teams and office operations — responsible for the daily health of our field service platform, work order flow, and Energy Efficiency program coordination.

You will not be waiting on a task list. You will know what needs to be done, find the gaps, and close them. If that description fits the way you work, read on.

Key Responsibilities

Service Fusion (CRM) System Ownership

• Review all incoming work orders daily and confirm proper manager assignment
• Flag unassigned, incomplete, or stale work orders and escalate when needed
• Monitor ticket closeout compliance and follow up with field managers
• Maintain accurate customer records, job statuses, and estimate stages
• Pull weekly aging reports and surface workflow or data issues before they become problems
• Serve as the internal Service Fusion subject matter expert for managers and field staff

Energy Efficiency Program Coordination

• Serve as primary point of contact for Energy Efficiency clients from scheduling through completion
• Coordinate with auditors and field staff to ensure all required documentation is collected
• Track program submissions through utility portals (DTE, Consumers Energy, MiHER) and flag compliance gaps
• Maintain digital project records and reconcile program payments

What Success Looks Like

• You identify problems before others notice them
• You bring solutions, not just issues
• You know the status of every open work order without being asked
• You proactively manage your own calendar and daily review routines
• You escalate clearly and follow through until resolution

Qualifications

Required:

• 2+ years in operations coordination, billing, or workflow management
• Strong system navigation skills and data accuracy discipline
• Excellent written and verbal communication; comfortable escalating to management
• High organizational discipline — consistent daily review habits, not reactive task completion
• Proficiency in Microsoft Office, particularly Excel
• Valid Michigan Driver's License preferred

Preferred:

• Prior experience with Service Fusion or similar field service management platforms
• Familiarity with utility rebate or energy efficiency programs
• Background in medical billing, insurance coordination, or other compliance-heavy environments
• Associate or bachelor's degree preferred; high school diploma or GED required

Growth Path

This role is designed to grow. High performers can advance into Operations Administrator or Division Coordinator positions with increased responsibility and compensation. Advancement is tied to demonstrated ownership and measurable operational outcomes.

Perks & Benefits

✓  Paid Time Off                         ✓  Medical Benefits
✓  401(k) with Match                 ✓  Advancement Opportunities
✓  Ongoing Program Training   ✓  Positive, Mission-Driven Team

How to Apply

Submit your resume and a brief note describing a system or workflow you have personally improved in a previous role. Applications without this context will not be prioritized.

We are looking for someone who takes ownership seriously. Show us you already do.