Service Engineer - Syracuse, NY, Services

Hexagon’s Manufacturing Intelligence Business Area is seeking a Service Engineer in Syracuse, NY location. At Hexagon's Manufacturing Intelligence Business Area, we're helping shape the future of industry with cutting-edge technologies that enable the development of the next generation of products. With a global reach and a vast portfolio that includes advanced sensors, factory automation, and simulation tools, we foster innovation and transformation in manufacturing. What You'll Do As a Service Engineer, you will play a critical role in ensuring customer success by installing, maintaining, troubleshooting, and optimizing high-precision Coordinate Measuring Machines (CMM) and related equipment. You will work independently in customer manufacturing environments, diagnose complex mechanical and electronic systems, and deliver exceptional service that strengthens long-term customer relationships. Install, repair, troubleshoot, calibrate, and maintain CMM systems at customer locations. Diagnose mechanical, electrical, and software-related system issues and implement corrective actions. Provide technical training and operational guidance to customers on machine operation and preventative maintenance. Accurately document service activities and submit detailed service reports. Partner cross-functionally with technical support and engineering teams to resolve complex issues. Deliver high levels of customer satisfaction while managing service schedules effectively. Travel throughout the upstate NY territory (up to 100%) to support customer needs. Lift and move equipment weighing up to 75 pounds unassisted and work a minimum of 40 hours per week, including overtime as required to meet customer needs. Qualifications Must be located in Syracuse or Utica, NY Technical degree (Technical School, Associate, or Bachelor’s) in Electronics, Industrial Mechanics, Mechatronics, or related field, or Military Technical School training and experience. Hands-on experience using hand tools and basic electrical test equipment. Working knowledge of Microsoft operating systems. Strong mechanical, electrical, and software troubleshooting capabilities. Strong problem-solving skills and ability to work independently in dynamic environments. Excellent communication and customer service skills. Ability to regularly lift and move equipment weighing up to 75 pounds. Prior experience with CMM equipment or industrial automation is preferred. Employees must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodation may be provided to enable employees with disabilities to perform essential job functions, absent undue hardship. This role is primarily field-based, supporting customers at manufacturing and industrial worksites across the upstate NY region. Frequently required to stand, walk, bend, kneel, and work in industrial environments. Regularly lift and/or move equipment up to 75 pounds. Manual dexterity required for tool usage, keyboard use, and equipment handling. Specific vision abilities required include close vision, depth perception, and focus adjustment. Frequently communicates with customers and internal teams. Noise levels may range from low to moderate in customer facilities. Travel required up to 100% within the upstate NY region. What We Offer Competitive salary with performance-based bonus opportunities. Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions. Paid time off (PTO), including holidays and parental leave. 401(k) with generous employer match and tuition reimbursement to support your professional development. Access to supplemental health benefits, legal assistance, commuter benefits, and identity protection plans. Opportunities to grow and move within a global company known for innovation and employee development. Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid. Information at a Glance Division: Stationary Metrology – Job Title: Service Engineer - Syracuse, NY – Job Function: Technical Service & Support – Job Location: Syracuse, NY – Workplace Type: Remote #J-18808-Ljbffr