Referral Clerk

Where You'll Work

Founded in 1951, Dignity Health - Mark Twain Medical Center is a 25-bed, acute care, nonprofit hospital located in San Andreas, California. Serving more than 90,000 patients annually, the hospital offers a full range of services, including cancer care, emergency care, and orthopedics. Mark Twain Medical Center also operates four Family Medical Clinics offering exams, immunizations, and care for minor injuries. Mark Twain Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation, and it is the only medical facility in Calaveras County.

One Community. One Mission. One California


Job Summary and Responsibilities

As a Referral Clerk, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient.

Every day, you will expertly manage patient registration and scheduling, efficiently process patient flow, address billing inquiries, and provide essential clerical support. You'll maintain strict confidentiality, handle financial transactions securely, and remain vigilant for any patient needs, all while contributing to a smooth, on-schedule operation.

To be successful in this role, you will possess exceptional organizational skills, a customer-centric approach, meticulous attention to detail, and a proactive ability to manage a fast-paced environment while upholding the highest standards of confidentiality and efficiency.

• Receive, track and obtain insurance authorization from insurance carriers. Process physician referral orders (CT, MRI, NUC Med, etc).
• Demonstrates knowledge of medical terminology, high proficiency of general medical office procedures and adheres to HIPPA regulations.
• Maintain ongoing tracking and appropriate documentation on referrals to ensure patient safety.
• Assemble information concerning patient's clinical background and referral needs per referral guidelines, provide appropriate clinical information to specialist. Contact review organizations and insurance companies to ensure prior approval requirements are met.
• Present necessary medical information such as history, diagnosis and prognosis. Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
• Assist patients in problem solving potential issues related to the health care system, financial or social barriers. Addresses questions from patients via telephone related to outpatient appointments and procedures.

Job Requirements

Required

• High School Graduate or GED
• 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.