Assistant Facility Operations Manager

Assistant Facilities Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Assistant Facilities Manager position is responsible for facilities support for an assigned building/s, systems administration of a computerized maintenance management system (CMMS), reporting, and vendors support. Primary duties will include working with the site-based Operation and Facilities teams, account and client leadership to handle routine facility related operations, including creating, managing, and verifying work orders, managing and clearing work order flags, FM projects, vendor relationships, and proficient management/coordination of and with maintenance technicians and third-party providers.

What is your day to day?

• Build collaborative relationships with vendors and client.
• Support the Facilities team in the implementation of short and long-term projects and daily maintenance activities.
• Using industry and client best practices, plans, schedules, coordinates and assigned all frequency and work type maintenance activities for group or team of responsibility
• Oversight of all Health, Safety, Security and Environment initiatives and processes.
• Communicate KPI and SLA requirements to in a timely way and partner to identify service delivery improvements and savings; manage third-party contractors/vendors with respect to work order completion
• Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience
• Contribute to site KPI's, financial and other metrics plus reporting for monthly, quarterly, annually or as needed.
• Manage third party vendors to drive high-level service output by reviewing and analyzing KPIs and SLAs defined in the scope of work (SOW).
• Understand operations for all FM vendors under management and ensure proper tools are in place to manage vendor performance.
• Monitor vendor contract terms and conditions as well as invoice compliance.
• Resolve, track, and document vendor escalations quickly and efficiently, implementing action plans to improve performance, where necessary.
• Contribute to vendor performance assessments via scorecards, business intelligence, MBR/QBRs, and performance improvement action plans.
• Ensure appropriate and prompt follow up with customers, technicians, and vendors
• Interface with Vendors including providing direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption. Provide Vendor Coaching on Corrigo
• Manage operations to mitigate operational risk
• Oversee asset data entry and updates into the CMMS platform.
• Responsible for overall integrity of the CMMS (Corrigo) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives

Desired experience and technical skills

Required

• 3-4 + years' experience with facilities management and managing CMMS/Work Order applications
• Superior customer service skills and a strong orientation to provide exceptional JLL customer experience
• Proficient in MS Office; must be proficient at Excel Spreadsheets and have capability of customizing administrative reports
• Excellent listening, verbal, and written communication skills
• Ability to build repeatable processes that surpass customer expectations
• Ability to multi-task and work without direct supervision
• Ability to plan and manage work under time constraints
• US citizenship is required for this position due to government contract requirements

Preferred

• Undergraduate degree preferred, or equivalent experience

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Salt Lake City, UT

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.