Quality Control Lead

Job Description

Job Description

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. 

Job Description

THE POSITION:

The most important aspect of this position is direct responsibility for all Memphis administrative functions and all data management activities including, but not limited to operations-related data entry, order analyst, control product order entry and release, reception, file management, logistics clerical functions, accounts payable, 236 forms and DEA related clerical functions. Performance of these functions will require the coordination with all Memphis and corporate management.

At our Memphis distribution center, our employees play a critical role in getting life-saving products out to hospitals, clinics and nursing homes. We’re open 24 hours a day, 5 days a week because the needs of patients can’t wait. 

POSITION SUCCESS FACTORS:

• Effectively communicates with co-workers and supervisors regarding work requirements
• Pays meticulous attention to detail and possesses a task-oriented work ethic
• Demonstrates flexibility and a willingness to modify work schedule to support company needs
• Ability to successfully complete tasks in a timely manner on a daily basis
• Ability to receive and convey information accurately in a timely manner
• Ability to consistently meet minimum productivity standards
• Ability to maintain zero defect performance
• Analytical aptitude
• Self-motivated
• Solution-oriented

RESPONSIBILTIES:

• Reviews paperwork and confirms that all information is clear, complete and accurate
• Maximizes office productivity through proficient use of appropriate software applications
• Maintain accurate records of 222 forms and purchase orders
• Reviews records to ensure completeness, accuracy, and timeliness; prepares activity reports for the guidance of management
• Coordinates administrative activities within all departments, develops and fosters relationships with outside vendors. Prepares and coordinates visits to the Memphis site
• Process receipts and releases in the business system and updates the appropriate logs
• Create reports for receipt verifications and check stocks
• Maintain adequate stock of office supplies
• Process Inventory adjustments
• Answer and directs calls from clients
• Greeting guest ad providing access to the building

ESSENTIAL FUNCTIONS:

• Completion of import/export forms for clients
• Adhere to all formal standard operating procedures that related to operations
• Ensure timely release of client orders
• Understand the receipt process
• Understand the controlled substance process
• Understand the OS&D and Call Tag Process
• Provide monthly inventory information to the appropriate areas
• Completion of both inbound and outbound DEA Forms 222
• Ability to formulate emails to DLSS staff as a means of communication
• Support projects as assigned
• Perform all tasks assigned by Supervisor or Manager
• Ability to review paperwork and confirm the clarity, completion and accuracy of all documents

COMPANY BENEFITS & PERKS: 

• Starting pay: $19.50 per hour
• Great benefits, including medical and dental plans, tuition reimbursement, and matching retirement plans (401k)
• Savings & Spending Account(s): Health Savings Account (HSA + EVERSANA contributions), Flexible Spending Account (FSA), and even Dependent Care Spending Account (DCSA)
• Up to 18 days accrued paid time off in addition to 10 paid company holidays
• Employee Assistance Programs offering financial, work-life balance, family planning support, legal solutions and more to employees at no cost
• This role takes place in a temperature-controlled environment year-round

MANDATED UNIFORM: khaki-colored pants, close-toed shoes, and a blue shirt. Leggings, yoga pants, or any form-fitting stretch pants are not permitted. Shoes should be sturdy and provide full coverage, ensuring no skin or socks are visible through the shoe material. Once the probationary period has concluded (60 days) employees receive an allotment to receive customized EVERSANA uniforms. 

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

The requirements listed below are representative of the knowledge, skill and/or ability required:

• High School Diploma /GED required
• Successful completion of a pre-employment background check
• Prior experience in a distribution environment preferred
• Good verbal and written skills are required
• Basic math skills are required, but a calculator may be used
• Good attendance and ability to follow instructions without deviation are also required

Personal Skills/Attributes/Qualifications

• Ability to maintain composure in a fast-paced environment
• Ability to focus on detail and quality
• Ability to complete assigned tasks in a timely manner
• Ability to efficiently use IT hardware, software and peripherals as it pertains to the performance of daily tasks

Additional Information

OUR CULTURAL BELIEFS:  

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do. 

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at View email address on us.fitly.work.

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