Community Food Market Registration Coordinator

Job Description

Job Description

Community Food Market Registration Coordinator 

At Upper Valley Haven, we believe everyone deserves access to food, shelter, and support with dignity and respect. We are seeking a welcoming, organized, and community-minded Community Food Market Registration Coordinator to help create a positive first experience for customers accessing our Community Food Market.  

About the Role  

The Community Food Market Registration Coordinator owns the customer registration and check-in experience for the Community Food Market. As one of the first people customers encounter, you play a critical role in helping individuals feel welcome, respected, and comfortable while accessing food resources and other Haven services.  

This position combines customer service, volunteer coordination, and administrative responsibilities. You'll manage customer registrations, maintain accurate records, support registration volunteers, and help ensure the waiting and reception areas are organized, accessible, and informative. You'll also look for ways to improve the registration experience, reduce barriers to access, and ensure customers receive the information and resources they need. 

What You'll Do 

• Welcome and assist new and returning Community Food Market customers.
• Manage the customer registration and check-in process.
• Maintain accurate and confidential customer records and data.
• Train, schedule, and support registration volunteers.
• Help create a welcoming, inclusive, and customer-centered environment.
• Support customers who speak languages other than English through available tools and resources.
• Maintain a comfortable, organized, and informative waiting area.
• Connect customers with Haven programs and community resources.
• Identify opportunities to improve registration processes, communication, and customer experience. 

What We're Looking For  

• Experience in customer service, administrative support, human services, food access programs, volunteer coordination, or a related field.
• Strong communication and interpersonal skills.
• Exceptional attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities in a busy, public-facing environment.
• Comfort using Microsoft Outlook, Excel, and database systems.
• Ability to work effectively with people from diverse backgrounds and experiences.
• A welcoming, respectful, and professional approach to customer service.
• Reliability, sound judgment, and strong organizational skills.  

Helpful but Not Required 

• Experience coordinating volunteers.
• Experience in nonprofit, food access, healthcare, education, or community service settings.
• Experience supporting customers who speak languages other than English.
• Bilingual or multilingual skills. 

Schedule: Monday–Thursday, 32 hours per week, on-site in White River Junction.  

Compensation: $24–$25 per hour. Benefits include: 

• Employer-paid healthcare premiums
• Generous paid time off
• Paid holidays
• Life insurance
• 403(b) retirement plan with employer match 

Join Our Team 

If you're passionate about creating welcoming experiences, supporting community members with dignity and respect, and ensuring people can access the resources they need, we'd love to hear from you. 

Apply today to join Upper Valley Haven and help strengthen food access in our community.

Upper Valley Haven is an Equal Opportunity Employer.