Account Manager

Who are Coolr? We’re an independent social media agency and team of creatives, social experts, content publishers and change makers. Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, and Harvest Snaps (to name drop a few) our aim is to be the biggest social agency in the world. The agency is growing at a rapid rate, but we’re only just getting started… In 2026, we have ambitious plans to truly become the stand-out social agency in the US, the UK, and beyond. About The Role We're looking for an Account Manager to join our team. You'll sit between the Account Director and the executives below you - owning the day-to-day running of your accounts, keeping campaigns on track and making sure the team has what they need to deliver. This is a role for someone organized, culturally switched on and genuinely passionate about social media. You'll be hands-on across client communications, creative, production and influencer work streams, with the support of an Account Director above you and executives below. The job Role Every role at Coolr plays a vital part in the work we do. Here are some of the key areas of responsibility for this role: Client Services Serve as the main day-to-day contact for clients, building strong working relationships under the guidance of the Account Director Lead scheduled and ad hoc client calls and deliver presentations with a passion for storytelling Keep status documents updated daily and ensure the wider team is informed of actions and priorities Manage campaigns end-to-end - timelines, budgets, client expectations and internal resource Support the Account Director on budget development and reconciliation at project close Support executives with weekly, monthly and quarterly reporting Creative, Strategy & Production Stay immersed in social culture and proactively flag reactive opportunities across your accounts Receive and translate client briefs, breaking these down for internal teams and reviewing work before client delivery Contribute to internal creative brainstorm sessions, supporting the Account Director in pushing creative thinking Manage the full production process - from pre-production and PPMs through to shoots and edit schedules Manage the editorial process, briefing the team on content calendar creation and providing feedback throughout Review reactive social opportunities and provide appropriate creative feedback Influencer Support the influencer team with talent management and fee negotiation Approve influencers and influencer content from a client and brand perspective, considering reputation, fit and objectives Review contracts and briefs for all influencer activity across your accounts Internal & Management First line of support for executives - 1:1s, day-to-day guidance, workload management and mentorship Lead internal status calls and act as the main point of contact for internal queries on your accounts Manage invoicing across campaigns, including raising POs and scheduling payments with the accounts team What we are looking for Skills Whilst we appreciate, you’re not just your CV and skills are transferable, these are some of the skills and experiences we think would set you up for success in this role: Proven experience in an account management role within a social or creative agency Strong client-facing skills - confident presenting, leading calls and building relationships Excellent project management ability - detail-oriented, deadline-driven and able to juggle multiple accounts Comfortable managing budgets and tracking delivery against scope Deeply plugged into social culture, trends and platforms A natural collaborator who can brief, manage and support internal teams Experience managing or mentoring junior team members A Coolr Offer Benefits We appreciate all the hard work that our teams deliver every day — here are some of the benefits and perks you’ll enjoy while working at Coolr: Competitive salary reflective of your experience and aligned with our internal salary bands. Flexible Hybrid working. We work 3 days in the office and 2 from home Enjoy 20 days of paid time off (PTO), in addition to all U.S. Federal Holidays. Birthday Day off – an extra day to celebrate your big day Wellbeing day off — one additional day off plus a $50 voucher to support your wellbeing. Private Healthcare cover, Tech scheme + more Coolr weekly socials - we get together every week to connect as a team A competitive, benchmarked salary ranging from $70 to $80k, based on your experience and level. Coolr Culture We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential. Coolr DE&I Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole. #J-18808-Ljbffr