Field Support Specialist

Field Support Specialist

Location: Annapolis Junction Compensation Range: $130 – 150k Clearance: Active TS/SCI w/ Polygraph needed to apply

Company Overview: Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission. Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation's toughest and most secure problems. If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don't look any further than Cornerstone Defense.

Benefits Overview : Cornerstone Defense offers a very comprehensive benefits package including, but not limited to: Medical, Dental and Vision Plans Generous PTO Policy 401(k) HSA and FSA options Life and Disability Insurance Tuition Reimbursement and Training Perks at Work Discount Program Referral Program Leads Generation Program CollegeAmerica 529 Fitness Reimbursement Program Travel Assistance Norton Lifelock Benefit Solutions Life Planning Financial & Legal Services

Description: We are seeking a skilled and detail-oriented Field Support Specialist to join our team. The ideal candidate will have strong experience with providing hands-on support for Oracle hardware with Solaris and Linux Operating Systems.

Qualifications:

• Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
• Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
• Minimum of 2 years of in-depth experience troubleshooting Oracle and Sun Systems hardware, firmware, and software problems.

Key Responsibilities:

• Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
• Provide on-site service desk coverage.
• Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
• Maintain on-site ticketing queue for hardware and software requests.
• Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.)
• Maintain high level of ongoing communication with customer before and during call progression.
• Set and meet delivery target dates to comply with contract support SLAs.
• Escalate customer issues/concerns to leadership as needed.
• Coordinate with data center staff in remote locations to organize access for additional support.
• Create break/fix and work order requests for access to local and remote locations.
• Maintain on-site spares inventory for local use.
• Follow government security policies.
• Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.