Bilingual Child Care Receptionist

Job Description

Job Description

Position Summary

The Bilingual Child Care Receptionist serves as the first point of contact for children, families, visitors, and community partners. This position provides professional front-office support while helping Spanish-speaking families communicate effectively with program staff.

The receptionist is responsible for greeting families, answering telephone calls, assisting with enrollment and program paperwork, maintaining records, supporting daily attendance procedures, and providing English/Spanish communication assistance when needed. The ideal candidate is friendly, organized, dependable, professional, and comfortable working in a busy early childhood education environment.

Essential Duties and Responsibilities

Front Desk & Family Services

• Greet children, families, visitors, and staff in a welcoming and professional manner.
• Answer and direct telephone calls and respond to general program questions.
• Provide bilingual English/Spanish assistance to families when needed.
• Assist Spanish-speaking families with understanding program forms, notices, reminders, and routine communications.
• Help families complete enrollment and required program documentation.
• Direct parent questions or concerns to the appropriate administrator.

Administrative Support

• Maintain an organized and professional reception/front-office area.
• Assist with filing, copying, scanning, data entry, and other administrative duties.
• Maintain accurate child and family contact information.
• Assist with attendance records and daily sign-in/sign-out procedures.
• Prepare correspondence, notices, forms, and family communications.
• Monitor office supplies and notify administration when materials are needed.
• Receive and distribute mail, deliveries, and program documents.

Enrollment & Program Support

• Assist prospective families with basic enrollment information.
• Help collect required enrollment documents.
• Schedule tours, appointments, and family meetings as directed.
• Follow up with families regarding missing paperwork or required documentation.
• Support administrative staff with maintaining complete and organized child files.

Health, Safety & Security

• Monitor the front entrance and follow visitor identification and sign-in procedures.
• Never allow unauthorized individuals access to children or restricted areas.
• Follow approved child release and authorized pickup procedures.
• Immediately notify administration of safety concerns, emergencies, or suspicious activity.
• Maintain confidentiality of child, family, employee, and program information.
• Follow all center emergency and safety procedures.

Bilingual Responsibilities

The receptionist will:

• Communicate professionally in both English and Spanish.
• Assist with routine verbal communication between Spanish-speaking families and staff.
• Help explain program procedures and general information to Spanish-speaking families.
• Support translation of routine family notices and communications when appropriate.
• Ensure families are treated respectfully regardless of their primary language or cultural background.
• Refer complex, confidential, legal, medical, or specialized interpretation needs to administration when appropriate.

Minimum Qualifications

• High school diploma or GED required.
• Must be able to communicate effectively in English and Spanish .
• Previous receptionist, customer service, administrative, childcare, or school office experience preferred.
• Basic computer skills, including email, word processing, and data entry.
• Strong written and verbal communication skills.
• Ability to organize records and maintain accurate documentation.
• Ability to work professionally with children, families, staff, and community partners.
• Must meet all required background clearance and employment requirements applicable to the position.

Preferred Qualifications

• Experience working in a childcare center, preschool, school, or family-service environment.
• Experience assisting bilingual or multilingual families.
• Knowledge of early childhood education programs and enrollment procedures.
• Strong customer service and conflict-resolution skills.

Professional Expectations

The Bilingual Child Care Receptionist is expected to demonstrate professionalism, reliability, confidentiality, patience, and respect at all times. The receptionist must create a welcoming environment for every family and support positive communication between families and Bright Minds Bright Beginnings staff.

Physical Requirements

The employee must be able to sit and stand for extended periods, use standard office equipment, move throughout the childcare facility, and occasionally lift or carry office materials and supplies.