Digital Branch Manager

Location 3095 Hulbert Avenue,Erlanger, KY, 41018,United States Base Pay $62,940.8 - $94,432.00 / Year Employee Type FT Exempt Contact Information Name Rachel Stookey Phone View phone number on click.appcast.io Description Kenton County Public Library Job Title : Digital Branch Manager Position Type : Full-Time, Exempt Pay Range : $62,940.80 - $94,432.00 per year About the Library The Kenton County Public Library serves as a vital community resource, offering access to information, technology, and lifelong learning opportunities. With a strong commitment to public service and innovation, the Library is recognized as a leading institution in the region. As a cornerstone of the Northern Kentucky community, our Library is more than books — we are a vibrant, innovative institution dedicated to learning, connection, and inclusion. This is your opportunity to help shape an organization where culture, equity, community engagement and employee development are top priorities. Join a Team that Values People, Community, and Connection At the Kenton County Public Library, we believe the heart of great library service starts with great people. We’re looking for a Digital Branch Manager who is innovative, strategic, and passionate about shaping the library’s online presence and digital experience. If you enjoy leading complex projects, managing digital platforms and resources, and collaborating across teams to create accessible, user-friendly services, this role offers an exciting opportunity to guide the future of digital library services and make a systemwide impact on how our community connects with the library. What You’ll Do Lead the planning, development, maintenance, and continuous improvement of the library’s website. Monitor site performance and promptly troubleshoot issues, coordinating resolutions with staff and external vendors. Create, curate, and manage website content that reflects the library’s brand, strategic goals, and community needs. Enhance the overall user experience, including accessibility, usability, navigation, search functionality, and mobile responsiveness. Stay current on digital best practices and monitor peer organizations for trends and innovations. Oversee and maintain the catalog discovery layer and patron authentication systems. Manage electronic resources, including subscriptions through KYVL, OCLC, and independent vendors. Coordinate vendor relationships, including contract renewals, evaluations, usage analysis, and staff training. Analyze website and resource usage data, patron feedback, and staff input to identify trends and improvement opportunities. Partner with Public Relations to promote digital services, online resources, and patron-facing tools. Collaborate with the Executive Director to shape digital strategy and align services with evolving community needs. Represent the Digital Branch as part of the library’s management structure and participate in systemwide planning, decision-making, and implementation of library initiatives. Manage the Digital Branch budget, including planning, tracking, reporting, and recommendations. Supervise and support assigned staff or teams, including hiring, coaching, scheduling, and performance management, as well as leading cross-functional projects. What We’re Looking For A strategic, forward-thinking leader who is passionate about shaping and improving the library’s digital presence and online services. A strong project manager who can plan, prioritize, and execute complex initiatives while balancing day-to-day operations. A collaborative professional who works effectively across departments and builds strong relationships with staff, vendors, and partners. A user-focused problem-solver who is driven to create accessible, intuitive, and engaging digital experiences for all patrons. An effective communicator who can translate technical concepts for diverse audiences and represent digital services across the organization. A proactive and adaptable mindset, with the curiosity and initiative to stay current on emerging technologies, trends, and best practices. Qualifications Required MLS from an ALA-accredited university or equivalent level of education and experience. Minimum five (5) years of library, digital services, or technology experience. Experience with Windows and iOS operating environments and Microsoft Office products. Demonstrated knowledge of HTML. Experience with Bibliocommons (preferred). Experience with Adobe Creative Suite. Ability to utilize Google Analytics or similar analytics tools to determine trends for digital content, marketing, social media, and user experiences. Ability to develop and maintain positive working relationships with a variety of technical and non-technical individuals, including staff, technical representatives from other organizations, vendors, and the public. Ability to communicate effectively, verbally, and in writing. Ability to work a varied schedule, which may change on short notice, including evenings and weekends. Ability to troubleshoot software-related issues. Library reference desk experience or other library public service experience is required. Strong leadership, planning, organizational, project management, and training skills. Demonstrates initiative, creativity, and flexibility. Ability to work under minimal supervision, exercise sound judgment, and provide leadership to others. Strong customer service orientation and ability to support equitable, accessible, and welcoming digital service for all patrons. Valid driver’s license and means of transportation to fulfill job responsibilities. Ability to meet the physical demands of the position, including lifting up to 30 lbs., pushing or pulling up to 100 lbs., and occasional reaching, bending, and kneeling. At the Kenton County Public Library, we value our employees and the important role each person plays in serving our community. Our benefits are designed to support your well-being both on and off the job. Health Insurance: 100% employer-paid medical coverage for employees, with additional voluntary plans for dependents. Optional voluntary plans for: Dental, Vision, Life, Legal, and Pet Insurance. Paid Leave: Vacation starting at 2 weeks prorated annually, holiday, personal, and sick. Retirement Plan: Participation in the Kentucky Retirement System (KRS), administered by the Kentucky Public Pensions Authority (KPPA), and additional plans available through Kentucky Deferred Compensation Employee Assistance Program (EAP): Free, confidential support services for you and your household members. Professional Development: Access to library training, webinars, and learning opportunities to support growth and advancement. Why Work Here You’ll join a team that values collaboration, accountability, and kindness. We celebrate curiosity, community engagement, and the small, meaningful moments that make public service rewarding. At KCPL, being a good teammate is just as important as knowing how to check out a book. Positive Work Environment: Join a team that reflects KCPL’s core values—welcoming & diverse, caring & customer-centric, collaborative & community focused, responsible & professional, and reading knowledge champions. We support each other, work professionally, and take pride in serving our community with kindness and accountability. Meaningful Work: Be part of a mission-driven organization Preserving Yesterday, Enriching Today, Inspiring Tomorrow. KCPL helps people become lifelong readers and learners, connect with the online world, understand their community past and present, and access safe, comfortable spaces—both physical and virtual—to gather, learn, or work. Your work directly strengthens these services and the community we serve. The Kenton County Public Library is an equal opportunity employer. #J-18808-Ljbffr