Manager, Process Management & Controls

About Us:

At ClarityPay, we’re redefining the point-of-sale credit market to bring more value to merchants. Based in NYC and Atlanta, our fast-growing fintech empowers large merchants with configurable “Pay-Over-Time” tools- including monthly installments, BNPL, and revolving products. We solve complex credit challenges with speed, precision, and intelligence.

Our values guide everything we do: we put merchants first, stay data-driven, always know the why, learn relentlessly, and win together as a team.

Role Overview:

ClarityPay is seeking a Manager of Process Management & Controls to run and scale the operating system behind how we work. That system exists: 108 documented processes, a taxonomy of 10 value streams and 65 capabilities, QA and register tooling, and a three-stage review chain. Your job is to raise it, so every process carries an owner, a trigger and closure, a KPI, a cost per run, and classified preventive and detective controls - the standard that lets ClarityPay optimize operations against its financial model.

Key Responsibilities:

• Run Process Office stage-2 review: check each submission for one accountable owner, correct taxonomy placement and duplicates, and confirm PROC- IDs.

• Run QA and rebuild the register and dashboard on cadence, and administer change control. Authority to add, rename or retire a value stream or capability stays with the Chief of Staff and the COO.

• Document how work actually runs - interview process owners, capture steps, decisions, thresholds and handoffs, and hold the standard as coverage expands.

• Tie every process to a quantifiable KPI and a cost per run (time, FTE, system spend).

• Design preventive controls built into the process: approval thresholds and limits, segregation of duties, maker-checker steps, system validation.

• Design detective controls - reconciliations, exception reports, variance thresholds, anomaly detection - sized to catch a break the same day, plus leading indicators that flag failure early.

• Build the instrumentation yourself - pull the numbers out of our data warehouse and build the dashboards and alerting - and operate and extend the Process Office tooling that runs documentation, QA and the register.

• Run root cause analysis on breaks; turn one-off fixes into permanent controls.

• Supply documentation and control evidence to Compliance and IT Security on request, and report process health to executives in decision-ready terms.

• Continually promote and apply ClarityPay values; be a role model of trust and integrity.

Qualifications:

• Curious, energetic, positive, solution-oriented, collaborative, trusted.

• 5+ years in management consulting or advisory (Big Four, Accenture, or a boutique operations or risk practice), or a comparable in-house process, controls, or business operations role.

• Experience running a governance cadence - a review board, change control, or ownership of a register or inventory others submit into.

• Evidence of owning and operating what you recommended - not handing over a deliverable and moving on.

• Demonstrated experience designing preventive and detective controls, not only documenting processes.

• Data fluency: comfortable pulling answers out of a data warehouse using AI to draft the queries, and able to catch when the output is wrong. Deep SQL or Python expertise is not required; willingness to work in the data is.

• Exceptional interviewing and writing skills - able to get how work really runs out of busy people and write it so a new hire could follow it.

Nice to Have:

• Fintech, lending, payments, banking, or another regulated environment.

• Familiarity with control frameworks (COSO, SOC 2, PCI DSS) or supporting audits from the inside.

• Has built or maintained LLM-based agents, skills, or workflows that other people rely on.

How You’ll Know This Role Is Right for You:

• You want to take over a working system and scale it - not start from a blank page.

• You would rather fix the process than write the memo about the process.

• You like being the person who noticed - the best outcome is a problem that never became an incident.

• You think a company can have a real operating system, and you want to be the one who maintains it.

• What We Offer:

• Competitive fixed and variable compensation package.

• Comprehensive benefits (medical, dental, vision).

• 401k program.

ClarityPay is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, age, disability, veteran status, marital status, or any other legally protected status.

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