Automotive Service Advisor - Customer Service & Sales Focus

Job Description

Job Description

Are you someone who thrives on helping people, building relationships, and keeping things moving when life gets busy?

Turner Auto Care is looking for an exceptional Automotive Service Advisor to join our team. This role is much more than answering phones and writing estimates. We're looking for someone who can create an outstanding customer experience, guide customers through important vehicle decisions, manage shop workflow, and help keep our entire operation running smoothly.

The right person is equally comfortable helping a customer understand a repair recommendation, coordinating with technicians and parts suppliers, and managing a fast-paced day when priorities change by the minute. Some days are incredibly busy, while others allow time to follow up with customers, strengthen relationships, and improve processes. Success in this role requires adaptability, initiative, and a genuine desire to help people.

This is not a receptionist or customer service representative position. We're looking for someone who can build customer relationships, confidently present recommendations, take ownership of workflow, and help keep the team moving forward.

What You'll Be Doingelivering Exceptional Customer Experiences:

• Greet customers warmly in person, by phone, text, and email
• Listen carefully to concerns and help customers feel heard and understood
• Build trust through clear, honest communication
• Turn stressful vehicle problems into positive customer experiences

Guiding Customers Through Vehicle Repair Decisions:

• Prepare and present repair and maintenance recommendations.
• Explain technical information in a simple, easy-to-understand way.
• Help customers prioritize repairs and maintenance based on safety, reliability, and budget.
• Follow up on declined work and future service needs.
• We believe recommending needed repairs or maintenance isn't selling—it's serving customers and helping them make informed decisions.

Helping Lead Daily Shop Operations:

• Coordinate workflow between customers, technicians, and parts suppliers.
• Monitor repair progress and keep customers updated throughout the day.
• Schedule appointments and manage the daily workflow.
• Order parts and communicate with vendors.
• Help keep the entire team moving efficiently and productively

This role helps steer the ship. We're looking for someone who naturally takes ownership, stays organized, and enjoys helping a team succeed.

Who We're Looking For: You may be a great fit if you:

• Love working with people and building relationships.
• Have strong customer service and communication skills.
• Are comfortable discussing estimates and repair recommendations.
• Can manage multiple priorities without becoming overwhelmed.
• Adapt well to both extremely busy days and quieter periods.
• Take initiative and stay productive without constant direction.
• Bring positive energy, professionalism, and leadership to the workplace.
• Are detail-oriented and highly organized.
• Enjoy working as part of a team.

Preferred Qualifications:

• Previous automotive service advisor experience.
• Automotive industry experience.
• Experience with point-of-sale, scheduling, or shop management software.
• Sales, hospitality, retail management, or customer service leadership experience.

Automotive experience is helpful, but exceptional customer service, communication, leadership, and sales skills are what matter most.

Why You'll Love Working Here:

4-Day Work Week:

• Monday–Thursday | 7:30 AM – 6:00 PM
• Enjoy every Friday, Saturday, and Sunday off.

Competitive Compensation:

• Competitive salary
• Bonus opportunities
• Paid weekly

Benefits:

• Health insurance options
• Paid Time Off
• Paid Holidays
• Paid training and professional development

A Team You'll Actually Enjoy Working With:

We're a family-owned business with a positive, supportive culture and some of the most loyal customers you'll ever meet. We work hard, laugh often, and genuinely enjoy helping people.

About Turner Auto Care

Turner Auto Care has proudly served the Webster community for over 50 years. While our name honors the three Turner brothers who founded the shop in 1968, today we're led by Scott and Vicki Bartlett, who have continued the tradition of honest service, quality repairs, and exceptional customer care.

Our mission is simple:

Help customers feel welcome, informed, and confident about their vehicles while building relationships that last for years.

We're not just fixing cars—we're helping people.

Ready to Join Our Team?

If you're looking for a career where your customer service, communication, sales, and leadership skills can make a real impact, we'd love to hear from you.

Apply today or reach out for a conversation.

Turner Auto Care
Where great people help customers drive with confidence.