Sales Associate - Fine Jewelry

POSITION OVERVIEW


Our client is seeking a polished, motivated, and sales-driven Sales Associate to join our fine jewelry showroom team. This is an opportunity for someone who loves people, luxury, relationship-based selling, and the art of creating meaningful client experiences.


This role is ideal for someone who is not simply looking for a retail position, but wants to build a long-term career in fine jewelry sales with the opportunity to grow into future leadership over time.


At our client, our clients come to us for some of life's most important moments, including engagements, weddings, anniversaries, milestone gifts, custom jewelry, repairs, and heirloom pieces. We are looking for someone who understands the importance of trust, professionalism, follow-through, and creating a memorable experience from the first interaction to long after the sale.


What You'll Do

Deliver an Elevated Client Experience

• Welcome clients into the showroom and provide a warm, polished, and personalized experience.
• Assist clients with engagement rings, wedding bands, fine jewelry, custom designs, repairs, special orders, and milestone purchases.
• Build strong client relationships through thoughtful communication, follow-up, and attention to detail.
• Help clients feel educated, confident, and excited about their purchase.
• Represent our client with professionalism, discretion, and care.

Drive Sales and Build Client Relationships

• Work toward individual sales goals while contributing to overall showroom success.
• Proactively follow up with clients, past customers, leads, and inquiries.
• Participate in clienteling, outreach, cold calling, and relationship-building efforts.
• Look for opportunities to grow business through referrals, community involvement, networking, and local relationship-building.
• Take ownership of your sales pipeline and demonstrate a strong sense of urgency.

Learn and Grow in Fine Jewelry

• Develop strong knowledge of diamonds, gemstones, metals, bridal styles, custom jewelry, repairs, and fine jewelry trends.
• Participate in training and ongoing learning to strengthen product knowledge and sales skills.
• Learn how to guide clients through emotional and high-value purchasing decisions.
• Stay curious, coachable, and committed to becoming a trusted jewelry professional.

Support the Showroom and Team

• Help maintain a beautiful, clean, organized, and luxury-level showroom environment.
• Assist with displays, merchandising, product presentation, inventory organization, and daily showroom operations.
• Support client appointments, events, promotions, and outreach initiatives.
• Work collaboratively with ownership, management, and the broader team to create a positive and service-focused environment.

Experience & Qualifications
We are seeking an experienced fine jewelry sales professional who brings strong industry knowledge, a proven ability to build lasting client relationships, and a desire to continue growing within the organization.


Required Qualifications:

• Minimum of 5 years of recent, relevant sales experience within the fine jewelry industry.
• GIA Graduate Gemologist (GG) diploma, or currently actively working toward completion of the GIA Graduate Gemologist program.
• Demonstrated success in relationship-based, consultative fine jewelry sales.
• Strong working knowledge of diamonds, gemstones, precious metals, bridal jewelry, and fine jewelry.
• Proven experience with clienteling, follow-up, outreach, and developing long-term client relationships.
• Comfortable working toward individual sales goals and performance expectations.
• Polished, professional communication skills and the ability to provide an elevated client experience.
• Strong sense of accountability, urgency, organization, and follow-through.
• Ability to pass a background check.

Long-Term Growth Opportunity
Our client is looking for someone who wants to build a long-term career with the organization. For the right individual, this position is intended to provide a pathway toward a future Sales Manager role.


This is not an immediate management position. The successful candidate will first be expected to establish themselves as a strong individual sales contributor, demonstrate leadership through their performance and professionalism, and develop a strong understanding of our client clients, culture, and business.


As the individual grows within the organization, future leadership responsibilities may include:

• Supporting and coaching members of the sales team.
• Helping drive individual and overall showroom sales performance.
• Supporting clienteling, outreach, and business development strategies.
• Assisting with sales goals, performance tracking, and accountability.
• Supporting day-to-day showroom leadership and team communication.
• Leading by example through sales performance, client service, professionalism, and follow-through.
• Helping foster a collaborative, accountable, and client-focused sales culture.

Schedule
This is a full-time, in-person position.
Typical schedule:

• Tuesday through Friday, approximately 10:30 AM to 6:15 PM
• Saturday, approximately 9:30 AM to 5:15 PM
• Occasional evening events, approximately 5 to 6 times per year

Compensation and Benefits
Our client offers a competitive compensation package, including:

• Hourly compensation starting at $30 per hour, with potential up to $35 per hour based on experience and qualifications.
• Sales incentive opportunities.
• Company-paid employee health insurance.
• Paid sick time/PTO in accordance with company policy and applicable law.
• Vacation eligibility after the first year.
• SEP IRA retirement contribution.
• Potential discretionary year-end bonus based on business performance.
• Employee jewelry discounts.
• Hands-on training and career development.
• Opportunity for long-term growth into a future leadership role.

Relocation
Our client is open to considering qualified candidates outside of the local market. Relocation assistance may be available on a case-by-case basis for the right candidate.
Candidates interested in relocating to the Cupertino, California area are encouraged to apply.


ABOUT THE COMPANY
Our client is a trusted, family/team-oriented fine jewelry business where relationships matter, quality is valued, and each client experience is meaningful.


This is an opportunity for someone who wants to be part of a professional showroom environment, build lasting client relationships, earn based on performance, and grow within the fine jewelry industry.


If you are polished, ambitious, relationship-focused, and ready to build a long-term career in luxury jewelry sales, we would like to meet you.


This role requires U.S. work authorization, as it is based in the United States. Sponsorship for employment visas is not available through CAZA Collective or our clients.

CAZA Connect, powered by CAZA Collective, proudly represents leading organizations across the diamond, gem, and jewelry industry. We celebrate diversity and are committed to fostering an inclusive and equitable hiring process.