Retail Shift Leader

Retail Shift LeaderPosition Responsibilities:Provide quick and friendly guest service to our guests within the car washExceed Guest expectationsOversee all aspects of the siteRetain and create new customer relationsMaintain unit, grounds, and car washMust be able to open and close washMaintain maintenance logs, inventory, and reports as neededCommunicate good news, bad news, breakdowns, etc. with Assistant and Site LeaderImplement and enforce policies, procedures, and the employee handbook to all team membersUnite management: work with the Assistant Manager and General Manager to ensure all site responsibilities are complete.Update, maintain, add tasks, and ensure proper completion of hourly checklistMaintain and fill detergent and wash supplyEnforce wash cleaning list, oversee wash cleaning, and bring attention to any required maintenanceMaintain awareness of chemical titrations and volumetricFirst point of contact for guest relation issuesProperly handle wash issues before escalatingReport daily highlights of team members, equipment, and salesDaily and preventative maintenance of wash equipmentAble to work opening, mid, and closing shifts on a weekly basisEnsure every team member in Flight Deck 1 is executing proper dialogueTeam Member Relations:Aid in managing the team and developing relationshipsFollowing checklistsProvide team accountabilityAny additional tasks that pertain to benefitting the company and taking care of the guestsTrain new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions.Train new team members and franchisees through the Proficiencies Acquired Credentialing bookTrain new team members on awareness and safety proceduresOpportunities to travel and train staff at Tommys locationsOther duties as assigned; duties and responsibilities may change at any time with or without notice.Position Qualifications & Candidate Attributes:High school diploma or GED.Must be willing to work hard, build relationships, and love people!Must be proficient in all opening and closing tasks.Supervisory ResponsibilityThis position has no direct supervisory responsibilities.Position Type/Expected Hours of WorkThis position can be either part or full-time. On average the part-time team member will work 16-24 hours, and full-time team members will work 30-40 hours a week. This position requires weekend shifts.Work EnvironmentThis position operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am – 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work.Physical DemandsThe physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.While performing the duties of this job, the team member must be able to:Able to work in a fast-paced environmentAble to move about inside the office to access file cabinets and office machinery, etc.Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange informationAble to move equipment weighing up to 30-50 poundsAble to work and commute in all weather conditionsAble to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.TravelTravel is not required for this position.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Therefore, other duties may be assigned by your manager. Duties, responsibilities, and activities may change at any time with or without notice.