Patient Services & Marketing Assistant - Full-Time (Day Shift)

Full-Time Patient Services & Marketing Assistant

Ascent Emergency Medical Center is growing our team of compassionate and experienced healthcare professionals and is currently seeking a Full-Time Patient Services & Marketing Assistant to join our team.

Bilingual in English and Spanish is REQUIRED. Schedule flexibility is required.

Ascent EMC is a freestanding Emergency Department with state-of-the-art equipment and a low patient volume, averaging approximately 8 patients per 24-hour period.

This is a full-time, 40-hour-per-week hybrid position combining Patient Services Representative (PSR) shifts with marketing and client relations responsibilities.

BREAKDOWN of 40-hr. WEEK SCHEDULE:

1.) Patient Services Representative (PSR) 12-24 hrs/week Schedule: 12 day shifts per week (12 hours per shift)

Responsibilities include but are not limited to:

• Greet patients in a friendly and professional manner.
• Accurately obtain and enter patient demographic, insurance, and financial information into registration software.
• Verify patient insurance information and collect copayments or other required payments.
• Answer incoming calls and direct them appropriately.
• Maintain cash till, financial records, and daily logs.
• Assist with medical records, filing, mail, faxing, copying, and scanning.
• Maintain patient confidentiality and adhere to HIPAA requirements.
• Provide professional and courteous service to patients, visitors, and staff.

2.) Marketing & Client Relations 16-28 hrs/week Schedule: Remaining weekly hours to total 40 hours

Responsibilities include but are not limited to:

• Support ongoing client and community relationships.
• Visit physician offices and other referral sources.
• Assist with outreach and marketing initiatives.
• Coordinate and host lunches, events, and other relationship-building activities.
• Represent Ascent EMC professionally at marketing and community events.
• Maintain flexibility for occasional evening events or activities.

Requirements

• Bilingual in English and Spanish REQUIRED
• Minimum 1 year of front desk experience
• Previous experience verifying patient insurance information
• High school diploma or GED
• Customer service, client relations, or marketing experience preferred
• Experience working in a medical or healthcare setting preferred
• Basic proficiency with Microsoft Office and billing/registration software
• Strong typing and data-entry skills
• Knowledge of various types of health insurance
• Excellent verbal and written communication skills
• Professional, outgoing, and comfortable interacting with patients, clients, and community partners
• Ability to work independently and manage both administrative and marketing responsibilities
• Ability to lift at least 50 lbs.
• CPR certification required (provided by the facility)

A successful candidate will demonstrate professionalism, reliability, strong interpersonal skills, and the ability to represent Ascent EMC effectively both within the Emergency Department and throughout the community.