National Contact Center (NCC) Specialist, San Antonio, Texas, USA

National Contact Center (NCC) Specialist – 3M Health Care (now Solventum) At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a legacy of creating breakthrough solutions, we pioneer game‑changing innovations at the intersection of health, material, and data science. Impact You’ll Make in this Role Handle inbound calls related to NPWT orders, service requests, and product inquiries from patients, physicians, skilled nursing facilities, and other healthcare professionals. Document customer interactions and update account information using internal systems and established procedures. Provide information regarding products, orders, and services based on approved processes, workflows, and training materials. Route customer inquiries and service requests to the appropriate internal departments when required. Support a 24/7 operational environment, including overtime as business needs require. Required Qualifications High School Diploma/GED (or higher) AND at least two (2) years of customer support, call center, healthcare support, or related experience in a private, public, government, or military environment. One (1) year of experience using Microsoft Office applications (Word, Excel, Outlook). One (1) year of experience handling inbound or outbound customer calls. One (1) year of experience documenting customer interactions in a CRM, ERP, or case management system. Ability to work scheduled shifts in a 24/7 operational environment, including overtime as required. Preferred Qualifications Associate’s degree or higher from an accredited institution. Two (2) years of experience supporting patients, healthcare providers, or medical‑related products/services. Two (2) years of experience in a healthcare contact center or medical device support environment. Experience supporting order management, product inquiries, or service‑related requests. Experience working in a remote work environment. Additional Requirements May be required to enter healthcare or other third‑party facilities that require licenses, vaccinations, or other credentials. All information will be kept in accordance with applicable law and Solventum policies. Location and Travel Remote – San Antonio, TX area. Mandatory onsite attendance required for approximately one week per quarter. Compensation and Benefits Compensation range: $39,360 – $54,120 annually, base pay plus variable incentive pay if eligible. Benefits may include Medical, Dental & Vision; Health Savings Accounts; Health Care & Dependent Care Flexible Spending Accounts; Disability Benefits; Life Insurance; Voluntary Benefits; Paid Absences and Retirement Benefits. Additional information available at Equal Opportunity Employer Solventum is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr Solventum