Collections Specialist

Job Description

Job Description

We are looking for a detail-oriented Collections Specialist to support a team in Maryland. This contract opportunity with potential for a permanent role is ideal for someone with experience in collections who can balance administrative accuracy with strong follow-through on delinquent accounts. The person in this role will help maintain critical reporting, coordinate recovery-related activities, and support insurance claim monitoring in a fast-paced environment.

Responsibilities:

• Prepare and maintain regular reports related to delinquent accounts.

• Coordinate the assignment of repossession cases and monitor progress to ensure timely updates and proper documentation.

• Manage collection-related administrative work, including invoice handling for agencies and repossession vendors, record filing, and payment processing.

• Assemble and organize account documentation for archival and record retention purposes in accordance with internal requirements.

• File insurance claims and track their status through resolution, ensuring all supporting information is complete and accurate.

• Review account records for accuracy and update collection files to reflect current activity and next steps.

• Support day-to-day recovery operations by following established collection processes and responding to assigned tasks promptly.

• At least 3 years of experience in consumer collections, credit collections, or a related accounts recovery role.

• Working knowledge of collection procedures, billing collections, and account resolution practices.

• Proficiency in Microsoft Excel and comfort working with reports, spreadsheets, and tracking tools.

• Strong organizational skills with the ability to manage documentation, invoices, and multiple account activities accurately.

• Ability to communicate clearly and maintain professionalism when coordinating with internal teams and external partners.

• High attention to detail and the ability to follow established processes in a regulated environment.