Assistant Manager

Assistant Manager

An Assistant Manager is the second level of leadership at the Neshaminy Chick-fil-A. An Assistant Manager is a candidate who consistently demonstrates our core values, embraces the Chick-fil-A culture and performs with excellence and consistency each and every day. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our management team is responsible for working side by side with our senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. Our Assistant Manager's main areas of focus are prioritizing our guests needs while exhibiting Chick-fil-A's core value of hospitality, completing tasks so that the restaurant runs effectively, and coaching/developing team members. Our Management team leads by example and sets the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and our Senior Leadership
• Intentional growth and development to help you reach your professional goals
• Medical, Dental, and Vision insurance
• Life insurance
• 401(k) matching
• Paid Training
• Scholarship opportunities
• Competitive pay
• Plus more

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Strong attention to detail
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is required.

Expectations:

• Executing shift plan and/or providing support to Manager overseeing shift
• Assign Team Member and Team Leader positions
• Assigning breaks
• Opening and Closing restaurant
• Cash handling and cash management tasks and responsibilities
• Training/coaching new and current Team Members/Team Leaders
• Address and resolve guest complaints
• Prioritize food safety and ensure all Team Members are adhering to Chick-fil-A policies and procedures
• Act as a responsible steward of resources and equipment
• Contribute to achieving team business goals set by Director and/or Operator
• Serve as a role model, aligning with Chick-fil-A's visions, mission, and core values
• Work safely and with a sense of urgency at all times
• Must be able to prioritize and multitask
• Other duties as assigned

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.