Information Technology Specialist

Information Technology Specialist

This position is responsible for providing technology support for an assigned area. Responsibilities may include providing computer and technical assistance to end users; installing and removing software applications; and troubleshooting technical issues.

Qualifications

Provides technical assistance to end users, including: communicating with end users remotely or in person to resolve technical issues; teaching users the basics of software programs; and responding to help desk tickets. Installs and removes various computer software applications. Troubleshoots technical issues related to computers and related systems. Assists with tracking asset inventory to ensure proper maintenance. Creates user and email accounts and adding accounts to distribution lists. Performs network mapping and other tasks to provide user access to printers, shared drives, and other resources. Performs other duties of a similar nature or level.

High School Diploma or equivalent (G.E.D.); 3-5 years of related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Licensing Requirements (preferred): • CompTIA A+ Certified Technician • CompTIA Network+ Certified Technician

Knowledge of: • Applicable hardware, software, and equipment; • Technology troubleshooting techniques; • Customer service principles; • Training principles; • Methods of tracking inventory; • Network mapping practices.

Skill in: • Providing technical assistance; • Training end users; • Installing software applications; • Troubleshooting technology issues; • Creating user accounts; • Establishing user access for applicable resources; • Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, and others sufficient to exchange or convey information and to receive work direction.

Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.