Room Attendant/Housekeeping

Job Description

Job Description

The Radisson Hotel Sunnyvale - Silicon Valley is looking for great Housekeeping/Room Attendants to join their incredible team!

Job Description

• Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.
• Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
• Maintains cleaning protocols
• Empty all trash containers and replace with fresh liners
• Restock useable items in guest rooms or suites, i.e., soap, towels, amenities, paper items
• Ensure removal and appropriate disposition of guest room trays, glass and silverware
• Clean and vacuum exterior entry and hallways
• Keep linen closets and supply areas clean and organized

The Radisson Hotel Sunnyvale California is looking for a great team of housekeeping Room Attendant!

• Ensure guest laundry and dry-cleaning orders are attended to promptly
• Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
• Promptly handles guest complaints or requests and refers to supervisor if unable to handle
• Ensures that all rooms or suites are secured upon leaving the guest room or suite
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirement/Skills

• Ideal candidate will have a minimum of one -year hospitality experience in housekeeping
• Follows instructions and communicates effectively
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• Can clean multiple room types and meet the daily cleaning quota
• Willing to work a flexible schedule including weekends and holidays
• Adheres to the policies and procedures of the hotel

Physical Demands

• Perform repetitive hand and arm movements.
• Ability to lift up to 50 pounds.
• Ability to pull, push up to 100 pounds.
• Must be able to squat, bend, kneel and twist.
• Ability to stand for long periods of time.
• Occasional lifting of up to 50 pounds

Benefits

• Compensation $19.00/hr
• Excellent benefits package including, health, dental, vision, long term disability, pet insurance, 401K
• Vacation pays, personal holiday pay
• 8 Paid Holidays
• Hotel discounts
• Birthday incentives, Anniversary incentives, Associate of the quarter and year incentive,
• Daily meals provided
• More... ​