Sr. Consumer Underwriter - Westchase District

The Sr. Consumer Underwriter will provide quality underwriting through timely and thorough evaluation of Consumer loans, HELOC, and Home Equity loan applications to make sound decisions in accordance with regulatory guidelines and Credit Union policies. Reviews complex loan situations and disputed loan applications. Guides lower-level underwriters through difficult loan situations and can combine authorities to approve high dollar collateralized or unsecure loans. Will also be an expert at reviewing income documents and prevent fraudulent applications from entering the Consumer portfolio. Proficient in analyzing title commitments, property appraisals, AVMs, as well as other required mortgage loan documentation.

• Review incoming Consumer, Home Equity, and HELOC loan applications to evaluate factors including debt-to-income ratio, analyzing credit reports, calculation of income, and loan-to-value ratios in making prudent loan decisions. Make timely decisions on credit applications within established guidelines and underwriting authority, while ensuring all State and Federal regulations are adhered to. Must underwrite and apply required conditions to current program/product specifications with analysis of 5 C’s of credit.
• Provide guidance to Consumer, Mortgage, and Closing Specialists in developing solutions and structuring on challenging loans. Provide concurrence to consumer underwriters for additional level of approval authority. Assist front-line staff with structuring any complex loan situations.
• Review and verify income documentation as required to ensure it matches the amount listed within application and meets Credit Union guidelines. Must be proficient in analyzing complex financial and documents to protect the credit union from fraud.
• Responsible for validating all data contained in the loan submission and Encompass/Loan Director loan origination systems. Will be required to review disputed consumer loan applications from branch and sales staff.
• Manage e-Oscar direct and indirect consumer credit disputes in a timely manner. Required to provide an in-depth investigation through core systems and historical data to validate disputed credit information. Must adhere to all CFPB guidelines.
• Other duties as assigned.

Requirements

EXPERIENCE

Three to five years of similar or related experience, including preparatory experience.

EDUCATION/CERTIFICATIONS/LICENSES

A high school degree or equivalent

INTERPERSONAL SKILLS

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

OTHER SKILLS

Understanding and evaluating personal credit reports. Familiar with different types of collateral. Calculating financial ratios for underwriting analysis. Working knowledge of Microsoft Outlook, Word, and Excel. Experience in using Velocity and Fiserv DNA/Core System. Ability to communicate effectively in written and verbal formats.

ADA REQUIREMENTS:

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Benefits

Smart Financial Credit Union offers a competitive salary and excellent top-tier benefits. In addition, Smart Financial Credit Union has a tuition reimbursement program; full-time employees can receive up to $4,000 per year in tuition reimbursement.

Smart Financial Credit Union was ranked as Houston's Best Places to Work! Five consecutive years in a row!
Source: Houston Business Journal, 2011, 2012, 2013, 2014, and 2015.

Smart Financial Credit Union was ranked USA Top Workplaces (National Award)!
Source: Houston Chronicle - 2021

Smart Financial Credit Union was ranked Top Workplaces (Regional Award)! Five consecutive years in a row!
Source: Houston Chronicle - 2016, 2017, 2019, 2020, 2021, 2022, 2023 and 2024

Smart Financial Credit Union was also ranked as Best Companies to Work for in Texas! Four consecutive years in a row!
Source: Texas Association of Business (TAB) and Texas Monthly Magazine – 2014, 2015, 2016, and 2017

*** Applicants must submit a resume in order to be considered for the position.

Smart Financial does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Smart Financial Credit Union (SFCU) commits to fostering a diverse, equitable, and inclusive workforce and member base where a sense of belonging is evident. Our core values and purpose compel us to invest in our culture, with the objective that all who interact within and with the credit union can be appreciated for their unique individuality and thrive in the environment, with respect for each other and our greater community.