Lead Airport Agent - Customer Service

Job Title

Join Envoy Air where you will be part of a team committed to providing outstanding service.

Job Description

We are looking for a dedicated individual to join our team and make an impact by providing efficient, friendly service to all of our customers. You will be responsible for promoting and selling air travel, completing arrangements for accommodating passengers, escorting passengers, and more.

Responsibilities

Your responsibilities will include:

• Providing efficient, friendly service to all of our customers
• Promoting and selling air travel with American Eagle and American Airlines and/or one of our contracted carriers
• Completing all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
• Escorting passengers from the terminal to and from the aircraft ensuring a safe path at all times
• Completing all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies
• Determining flight close-out time and preparing, completing, and checking various flight forms for accuracy
• Conducting agent observations and associate activities
• Administering local training programs and being responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
• Maintaining supplies and inventory control logs
• Preparing customer correspondence, investigating discrepancies, and compiling statistical data for reports
• Assisting management in the completion of administrative duties and acting as a company representative when assigned
• Being subject to engine fumes, vehicle emissions, dust, and engine noise
• Being responsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a day
• Checking baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning
• Meeting arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs
• Using depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area
• Opening and closing aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting

Qualifications

We are looking for individuals who meet the following requirements:

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role
• Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
• Flexible to work additional hours with short notice when operationally necessary
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
• Must be customer focused, detail oriented, and interested in the airline industry
• Must be comfortable working with computers and ability to learn new computer programs
• Must be able to read, write, fluently speak, and understand the English language
• Possess the legal right to work in the United States
• Demonstrated ability to communicate verbally and in writing
• Strong organizational, interpersonal, negotiation, and leadership skills preferred
• Above average attendance preferred
• Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred
• One year of customer service experience preferred
• Prior training and/or curriculum development experience preferred
• Experience using Word and Excel preferred

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled