Automotive Service Advisor

Join One of Americas Most Awarded Ford Dealerships Arlington Heights Ford is looking for an experienced, customer-focused Automotive Service Advisor to join our award-winning Service team. We are a busy, high-volume dealership with a fast-paced Service Department, an established customer base and tremendous repeat and referral business. If youre an experienced Service Advisor, Service Writer, Service Consultant or automotive professional who thrives in a busy environment, communicates well with customers and wants the opportunity to earn a strong six-figure income, we want to talk with you. At Arlington Heights Ford, youll have something important working in your favor from your first day: A reputation customers already know and trust. Why Arlington Heights Ford? When youre a Service Advisor, where you work matters. Youre asking customers to trust your recommendations, authorize maintenance and repairs, and return to you for future service. Arlington Heights Ford has spent decades earning that trust. We are proud to be recognized as one of the most awarded Ford dealerships in the country, including: 35 Ford Presidents Awards recognizing outstanding customer satisfaction8 consecutive J.D. Power Dealer of Excellence Awards 2019 through 2026National Dealer of the Year recognition from DealerRater/Cars.com5+ years of CARFAX dealer recognitionChicago Tribune Top Workplace recognitionThousands of positive customer reviews from generations of loyal customers Our reputation isnt simply something we display on a wall. It gives our Service Advisors the opportunity to work with an established customer base that already knows Arlington Heights Ford and trusts our dealership. A Busy Store Creates Opportunity This is a fast-paced position in a busy, high-volume Service Department. For the right Service Advisor, thats a major advantage. Youll work with a steady flow of customers and manage multiple repair orders, service recommendations, customer conversations and follow-up needs throughout the day. Were looking for someone who enjoys that environment and knows how to stay organized, communicate clearly and provide an excellent customer experience even when the Service Drive is busy. If you enjoy a high-energy environment where the day moves quickly and your performance can directly impact your income, Arlington Heights Ford may be the opportunity youre looking for. What Youll Do As an Automotive Service Advisor, you will: Greet customers and identify their vehicle service and repair needsListen carefully to customer concerns and accurately document them on repair ordersAdvise customers regarding factory-recommended maintenance and needed repairsReview technician findings and explain recommendations clearly to customersPrepare and communicate service estimatesObtain customer authorization for maintenance and repairsKeep customers informed throughout the repair processCommunicate expected completion times and changes as necessaryBuild long-term customer relationships that generate repeat and referral businessCoordinate effectively with technicians, Parts personnel and Service managementMonitor repair-order progressMaintain accurate repair-order and customer documentationFollow up with customers when appropriateHelp maintain an efficient and professional Service DriveMeet individual and department customer-satisfaction and performance objectivesRepresent Arlington Heights Ford professionally in every customer interaction Compensation Annual Earning Potential: $80,000$130,000+ Arlington Heights Ford is a busy, high-volume Service Department where successful Service Advisors have the opportunity to earn a strong income. $80,000 represents the lower end of expected annual earnings for a successful full-time Service Advisor in this position. High-performing Advisors have the opportunity to earn well into six figures. Compensation is performance-based. Actual earnings will vary based on individual performance, customer activity, repair-order volume and the terms of the applicable compensation plan. Nothing in this posting should be interpreted as a guarantee of any specific level of earnings. Specific compensation-plan details will be reviewed with qualified candidates during the interview process. Benefits 401(k)401(k) matchingDental Insurance: EE, EC, ES & FamVision Insurance: EE, EC, ES & FamHealth Insurance: EE, EC, ES & FamGroup Life and AD&D InsuranceDisability Insurance: Long-term and Short-termCritical Illness InsuranceAccident InsurancePaid Time OffWeekly payPerformance-based earning opportunitiesEmployee vehicle purchase opportunitiesOngoing training and professional developmentCareer advancement opportunities More Than Writing Repair Orders A great Service Advisor doesnt simply write repair orders. You become the connection between the customer and the technician. You listen to the customer, understand the concern, communicate with the technician, explain recommendations clearly, help customers make informed decisions and build relationships that bring customers back year after year. At Arlington Heights Ford, youll be doing that work at a dealership with decades of customer relationships and a nationally recognized reputation for customer satisfaction. Career Growth Were looking for someone who wants more than another Service Advisor job. This is an opportunity to: Build and retain a loyal customer baseIncrease your earning potentialStrengthen your automotive and fixed-operations knowledgeDevelop leadership skillsGrow within a successful automotive organization For high-performing employees, experience as a Service Advisor can provide a foundation for future leadership and management opportunities based on performance, qualifications and available positions.