Teller

Florence Bank Job Opportunity

Are you looking for an employer that provides 4+ weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average employee tenure of a decade? With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all!

At Florence Bank, we offer:

• Competitive salary
• Generous paid time off
• 12 paid holidays
• Dynamic work culture
• Fun work environment
• Weekly pay schedule
• Medical, dental, vision and life insurance upon hire
• 401K plan with dollar-for-dollar match
• Profit sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year

We are currently seeking candidates to join our exceptional team for the following position:

Job Title: Teller Location: Holyoke Office

Salary Range: $17.80 to $22.54 *Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

Position Summary: Handles various customer transactions in a courteous, professional, and accurate manner, while demonstrating exceptional customer service, adhering to bank policies and procedures, and maintaining customer confidentiality.

Essential Functions:

1. Consistently provides superior professional service to internal and external customers, following the standards of the Customer Impressions program.
2. Consistently meet expectations of teamwork, punctuality and regular, reliable attendance.
3. Accepts cash and checks for deposit, verifies amounts, examines checks for proper endorsements and enters them into the computer.
4. Cashes checks for customers and makes withdrawals after verifying signature identity and account balances.
5. Accepts all types of loan payments and enters information into the computer appropriately.
6. Processes night deposit bags and records proper information in the night deposit log. Also, makes adjustments, when necessary, after being verified by second individual.
7. Carries out miscellaneous transactions, including, but not limited to, mail, redeeming bonds, money orders, official checks, cash advances, safe deposit rental payments, check orders, and debit and credit tickets.
8. Balances cash daily and searches for outages, when necessary.
9. Processes foreign currency purchases and sales.
10. Makes a concentrated effort to resolve customer problems at every opportunity.
11. Works with co-workers to ensure efficient operation of the teller line.
12. Participates in the balancing of ATMs.
13. Maintains a working knowledge of the BSA requirements and related policies and procedures. Prepares a complete and accurate record for each cash-in or cash-out transaction in excess of $10,000. Uses the Large Currency Transaction database to document each transaction that causes the aggregate cash to exceed $10,000 on an account and for monetary instruments purchased with cash, as defined in policy.
14. Creates awareness about new and existing products and services, including electronic and web-based products and services, such as Debit cards, Online Banking, Bill Pay, eStatements, Mobile Banking, etc., using demos for customer interactions.
15. Provides support to all branches as required by staffing needs.

Other Responsibilities: Assumes additional responsibilities, as requested.

Education, Experience, and Skills Required:

1. High school diploma or GED required; additional college courses or CFT classes preferred.
2. Experience in a customer service-related position.
3. Understanding of debits/credits, either from a high school or college bookkeeping or accounting class, or from actual job experience.
4. Strong communication and interpersonal skills.
5. Strong aptitude in math and figure work.
6. Prior PC experience.
7. Previous cash handling experience preferred.

Physical Demands/Conditions Requirements:

1. General office environment.
2. Stands for an extended period of time (up to 7.5 hours per day).
3. Counts cash/coin for an extended period of time (up to 6 hours per day).
4. Counts checks or work slips for an extended period of time (up to 2 hours per day).
5. Uses computer keyboard to enter transactions or obtain account information (up to 3 hours per day).
6. Carries bags of coin (up to 25 pounds).
7. Ability to wear headphones/head set for extended periods of time to communicate with drive-up bank customers.

Equipment Used:

• General office equipment.

All employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer.

Florence Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.