Implementation Manager

Workable is an all-in-one HR platform trusted by over 31,000 businesses worldwide. We combine the world's most widely used Applicant Tracking System with a full HR suite - giving companies everything they need to hire great people and help them thrive. We're a team that cares about doing things well - and about the people we do it with. As an Implementation Manager based in Boston, MA, you will play a pivotal role in guiding customers through the onboarding and deployment of Workable's Recruiting and HR solutions. You will own a portfolio of clients, ensuring their successful adoption and ongoing satisfaction by acting as the primary point of contact throughout the customer lifecycle. Key responsibilities include: Serve as the main point of contact for customers from onboarding through ongoing support, building strong relationships and acting as a trusted advisor. Collaborate with Sales during pre-sales discussions to ensure smooth handover and set clear expectations for implementation. Manage end-to-end implementation of Workable's solutions, overseeing project timelines, milestones, and proactively addressing risks or delays. Lead professional services engagements, including integrations, data migrations, and custom reporting projects. Partner with cross-functional teams (Sales, Product, Engineering, Support) to deliver a seamless implementation experience. Understand customer goals and challenges, providing guidance and best practices to drive adoption and success. Track and report on implementation progress, customer satisfaction, and areas for improvement. Conduct post-implementation and post-renewal check-ins to ensure ongoing alignment and maximize product usage. #J-18808-Ljbffr Doist