Pharmacy Technician

Pharmacy Technician, Front Store Supervisor (Technician, FSS)We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our colleagues in the Pharmacy Technician, Front Store Supervisor (Technician, FSS) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.As a Technician, FSS, you will support the pharmacy team in delivering operational and service excellence within your store. Technician, FSS colleagues are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients' prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.Once in role, Technician, FSS colleagues are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State's Board of Pharmacy guidelines. Until the Pharmacy Technician has completed all necessary requirements, duties may be restricted by the Pharmacy Manager or Pharmacist.Front Store Supervisor (FSS) duties that may be performed by the Technician, FSS are key to supporting the CVS Store team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. The Technician, FSS supports, as needed, in leading the front store staff, ensuring that store operations run smoothly, and completing all opening and closing procedures, as applicable.A Pharmacy Technician, FSS is responsible for, but not limited to:Living our purpose of by following all company SOPs at each workstation to help our Pharmacists manage and improve patient healthFollowing pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillmentContributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problemsCompleting basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patientsRemaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the businessUnderstanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and securityDelivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certificationAdditional Front Store Supervisor (FSS) functions include, but are not limited to:Working and communicating effectively with Store Manager and front store crewAssisting customers and escalating concerns to Store Manager, Pharmacy Manager, or Pharmacist-on-Duty where necessaryResolving all customer issues, in accordance with CVS policy, to promote a positive shopping experience for all CVS customersAssisting customers at check out and recommending loyalty programs, when appropriateSupervising front store crew by assigning, directing, and following up on daily activities (i.e., receiving/unloading delivery truck, daily/weekly tasks, etc.)Pricing merchandise accurately and timely. Ensuring accurate placement of product on-shelf using inventory best practicesExecuting displays, signage, and inventory of all merchandise. Resetting departments following planogram schedule and Store Manager (SM) directionUsing the register, door keys, alarm codes, and safe combinations appropriately. Locking safe and security doors and setting alarms when closing the storeResponsible for cash functions of a shift supervisor (e.g., counting imprest, closing verifications, providing change, preparing deposits, placing change orders, etc.: Identifying opportunities where random verifications are required, as instructed by Store Manager, Asset Protection, or District LeaderPerforming manager overrides as needed in accordance with CVS policies and proceduresCompleting Asset Protection tasks (i.e., employee bag checks, securing lockers, receipts for purchases, price accuracy, etc.)Identifying and reacting to shoplifters, following CVS policies/procedures, to ensure colleague and customer safetyRequired Qualifications:Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certificationIf the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 18 years of age as allowed by state employment lawsIf the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, as defined by the state, or be actively enrolled in high school or high school equivalency programEssential Functions:Regular and reliable attendanceAttention and Focus:Ability to concentrate on a task over a period of timeAbility to pivot quickly from one task to another to meet patient and business needsAbility to confirm prescription information and label accuracy, ensuring patient safetyCustomer Service and Team Orientation:Actively look for ways to help people, and do so in a friendly mannerNotice and understand patients' reactions, and respond appropriatelyCommunication Skills:Use and understand verbal and written communication to interact with patients and colleaguesUtilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesMathematical Reasoning:Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescriptionProblem Resolution:Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple optionsPhysical Demands:Be mobile and remain upright for extended periods of timeLift, scan, and bag itemsReach overhead; stretch or reach out with the body, arms, and/or legs to grasp itemsMove fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or armExtend hand(s) and arm(s) multiple directions to place, move, or lift itemsControl precision; quickly adjust machines to exact positionsStoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waistClose visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small partsOccasionally lift of up to 20 lbs and/or exert up to