Member Experience Director

Job Description

Job Description

Director, Member Experience (FLSA Classification: Exempt), you will be responsible for developing, implementing, and promoting programs and events for members at the Club. Additionally, you will manage and oversee the rollout of creative and innovative educational and recreational activities while delivering exceptional experience to all age groups, focusing on Youth. You will hire, train, manage and supervise department staff; ensure delivery of services; manage and monitor department budget; ensure regulatory and safety practices are adhered to; communicate and work closely with department heads and their related teams and perform other duties as assigned.

Key Responsibilities:

• Program & Event Development: Create, implement, and promote a variety of programs and events for members of all ages. Focus on providing engaging educational and recreational activities, with special attention to youth programming.
• Innovative Programming: Lead the development and execution of creative, innovative activities that align with the Club’s mission, ensuring events are engaging, enjoyable, and inclusive for all age groups.
• Team Leadership & Supervision: Hire, train, and manage a team of youth staff. Provide guidance, mentorship, and support to ensure exceptional service and smooth event operations.
• Staff Coverage: Be responsible for ensuring adequate coverage for youth programs in the event of staff call-outs.
• Budget Management: Develop, manage, and monitor the budget for the lifestyle department. Ensure all programs and events are cost-effective while maintaining a high level of quality and member satisfaction.
• Safety & Compliance: Ensure all activities adhere to safety protocols and regulatory requirements. Conduct regular assessments to maintain safe environments for all participants, particularly for youth programming.
• Cross-Department Collaboration: Work closely with department heads (Food & Beverage, Golf, Tennis, Aquatics) to integrate their services into lifestyle programming. Collaborate to create seamless, coordinated events that enhance the overall member experience.
• Event Promotion & Communication: Effectively communicate with members and guests to promote upcoming events and activities. Collaborate with the marketing team to create promotional materials and strategies to maximize event participation.
• Program Evaluation: Continuously assess the effectiveness of programs and events through member feedback and performance metrics. Make adjustments as needed to improve programming and ensure overall member satisfaction.
• Administrative Support: Manage administrative tasks related to scheduling, registrations, event coordination, and reporting. Track program attendance, performance, and budget expenditures.
• Additional Duties: Perform other duties as assigned to support the success of lifestyle programming and the overall operation of the Club.