Experience Designer Lead Senior - Shop

Experience Design Lead Senior

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Experience Design Lead Senior within PNC's Digital organization, you will be based in Pittsburgh or Philadelphia, PA; Cleveland, OH; Dallas, TX; or Birmingham, AL.

We are looking for an Experience Designer Lead Senior to join PNC Bank and our Shop UX team. At PNC, you'll build digital solutions that help people achieve their financial goals so they can focus on everything else life brings. You'll be a key player in shaping product design and strategy by collaborating with experience designers and core product, data analytics and agile development team members. You'll use a strong, critical voice to deliver engaging, consistent, and accessible experiences to our audiences. As a senior individual contributor and design leader, you'll lead a pod of designers aligned with product and development crews in an agile framework, to create and elevate our sales and insights experiences. Working across multiple projects, you'll collaborate with the team to align solutions across products, channels and business lines. Transparency, high engagement, and user advocacy are important dynamics you'll be expected to bring to the team. This role will include three key Experience Design focused responsibilities:

• Championing experience vision, balancing design strategy and execution to grow cross-channel secure sales and deepen client relationships around a framework of financial wellness and advice
• Defining end-to-end journeys and experience frameworks that align stakeholders and guide delivery
• Driving product design quality, consistency, and best practice/coaching through expert use of Figma

The ideal candidate will:

• Promote relationships across teams, through shared roadmaps and a unified vision for customer-focused outcomes; guide and mentor designers by creating design objectives, goals and delivery timelines
• Design frameworks, principles, and components that aim to deliver consistent UX across a range of user touchpoints
• Apply UI and UX skills in complex, ambiguous problem spaces and adapt quickly to change
• Drive continuity between UX prototypes and end-user experience; monitor and review development execution and design approvals
• Take initiative and act on opportunities for improvement
• Support user observation, research, and analysis to understand the challenges of our customers
• Use quantitative and qualitative data to inform design decisions

Preferred skill sets include:

• Experience designing for regulated industries such as financial services
• Excellent communication and ability to present design ideas and thought process in a large team
• Proficiency with Figma and modern design workflows
• High fidelity UI design with an eye for visual hierarchy and clarity
• Shaping design culture and craft standards
• Experience mentoring or informally leading other designers and helping them become strong product design leaders

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.