ELIGIBILITY SUPERVISOR - SES

ELIGIBILITY SUPERVISOR - SES - 60050239

This position will be located at the Pensacola, FL Service Center. THIS ADVERTISEMENT IS AN INTERNAL AGENCY OPPORTUNITY; THEREFORE, ONLY PERSONS ALREADY EMPLOYED BY THE DEPARTMENT OF CHILDREN AND FAMILIES ARE ELIGIBLE TO APPLY. A COMPLETED STATE OF FLORIDA APPLICATION MUST BE SUBMITTED IN ORDER TO BE CONSIDERED FOR THIS POSITION APPLICANTS WHO ARE BI-LINGUAL ARE DESIRED

It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

MINIMUM REQUIREMENTS: Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service. OR have an Associate's degree. OR 60 semester or 90 quarter hours of college can substitute for the experience Minimum of two years of processing experience in the ESS program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II.) Must be willing to travel. Applicants must meet the minimum requirements to be hired for this position.

SPECIAL REQUIREMENTS: A skills assessment test will be administered as part of the application process for this position.

JOB DESCRIPTION

This is professional work supervising Economic Self-Sufficiency Specialists. The primary duty of this position is to communicate with, motivate, train and evaluate employees' performance; plan and direct their work; and to lead their team in such a manner that it enhances customer service and the goals of the agency.

Applicants should have excellent people and computer skills and the following Knowledge, Skills and Abilities:

• CORE COMPETENCIES
• Learning
• Active Listening
• Oral Communication
• Reading Comprehension
• Written Communication
• Management of Personnel Resources
• Problem Solving
• Team Building
• Planning and Evaluation
• Conflict Management
• Approachability
• Leads Change and Innovation
• Managing Performance
• KNOWLEDGE, SKILLS AND ABILITIES
• Knowledge of policies and procedures for all ACCESS programs
• Knowledge of interviewing techniques
• Knowledge of methods of compiling, organizing and analyzing data
• Knowledge of applicable mainframe systems and software applications
• Skill in operating a personal computer
• Ability to supervise people
• Ability to coordinate the operations and activities of a unit
• Ability to interpret and apply complex information concerning policies and procedures related to ACCESS programs
• Ability to develop and deliver public presentations
• Ability to investigate complaints
• Ability to meet and deal with the public in a variety of situations

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Pursuant to Chapter 295, Florida Statutes, applicants eligible for Veterans' Preference will receive preference in employment and are encouraged to apply. However, applicants claiming Veterans' Preference must attach supporting documentation with each application submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any others documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the closing date of the vacancy announcement. For information on the supporting documentation required, click here. Applicants may also fax their supporting documentation to People First at View phone number on click.appcast.io.

Location: PENSACOLA, FL, US, 32503