Truck Service Advisor I

TravelCenters of America Truck Service AdvisorThere's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.Job SummaryOur Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!In this role, you can expect to:Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceededHave extensive knowledge of the products we sell and the services we provideHave strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrityWrite, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customerSource parts from outside vendors and coordinate deliveryPrepare end of shift drop and shift report; Understand various payment typesEnsure the cleanliness of service counters, showroom, and customer restroomsMaintain the safety of both our customers and team membersWhat we'd like to see:A dedicated individual who works well with others and is excited to be part of our team!High School Diploma or GEDGood verbal and written communication skillsPrevious cashier and customer service experience; experience in repair or parts shop preferredPresents self in a professional manner to customers, management, and coworkers.Strong suggestive selling skillsBasic computer skillsAbility to work flexible hours including nights, weekends and some holidays in interior and exterior conditionsA valid driver's licenseWith us, you'll enjoy:Competitive wagesMedical, dental, vision and life insurance401(k) with a company matchPaid vacation and holidaysTuition reimbursementOn-site meal discountsA wide variety of discounts on technology, travel, food and fuelOpportunity for growth and advancement with company paid trainingNot all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit the careers section of our website.Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.Typical Physical DemandsIn this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.Work EnvironmentWhile performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.DisclaimerThis job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.