DC Quality Assurance Specialist

Job Description

Job Description

DC Quality Assurance Specialist

Your Opportunity:

The Distribution Center (DC) is looking for someone who is energized about implementing and tracking quality improvement processes. The DC Quality Assurance Specialist is responsible for collaborating with stakeholders and initiating continuous quality improvement and reduction in both customer-facing and internal quality errors. This person analyzes data; conducts root-cause analysis; develops, implements and measures quality improvements; and partners with teams to ensure quality goals are achieved. The DC Quality Assurance Specialist assists with establishing quality standards, training, tools and improvement methods.

What You Will be Doing:

• Work closely with teams, DC Coordination, Inventory Management and sales agents to address and resolve quality issues related to DC
• Gain a firm understanding and knowledge of all processes in the DC in order to assist and train on quality processes
• Participate in monthly DC Quality meeting; prepare and present quality data to drive process improvement discussions
• Develop methods to track and measure quality improvements
• Develop quality assurance standards and process documentation; train associates on quality standards and deficiencies impacting quality goals
• Oversee, train and perform random daily quality checks; establish best practices for data collection and corrective action
• Analyze data, research quality errors and conduct root-cause analyses; recommend new or improved quality control methods or procedures
• Recommend and implement measures to improve methods, equipment performance, and quality processes
• Monitor and evaluate the performance of DC processes and quality to improve existing operations
• Work with teams to accomplish quality goals with a positive attitude, strong commitment and by clearly communicating quality expectations
• Provide immediate feedback for corrective action; work with associates and team leaders to address training and/or process issues
• Participate in special projects as requested.
• Ensure customer and DC quality standards are met
• Maintain a positive work environment and interaction with all associates
• Other duties as assigned

What You Will Need:

• Demonstrated passion for continuous improvement
• Willingness to learn DC processes and technical skills required
• Six sigma Green Belt certified or willing to go through training and certification; Black Belt certification optional; training and course program would be paid for by Rio Grande
• In-depth understanding of root-cause analysis and critical thinking
• Exceptional written and verbal communication skills
• Ability to effectively navigate in SAP, conduct searches and run reports
• Strong analytical and problem-solving skills
• Sharp attention to detail
• Customer oriented
• Strong interpersonal skills and ability to build positive team morale and team commitment to quality improvements and objectives
• Effective team player with the ability to work independently and is a self-starter
• Intermediate to advanced MS Office knowledge. Solid knowledge in the use of Excel for data collection, analysis and charting.
• Excellent organization and time management skills
• Be results oriented
• Cooperative and positive attitude
• See mistakes as learning opportunities
• Be open to constructive feedback and discussion aimed at learning and improving

Physical Demands:

• Walking, standing, sitting, and bending for long periods
• Ability to lift up to 30 lbs.
• Flexible work schedule as needed to address targeted quality issues

For more information about us please visit:

Rio Grande is a Metal Free environment within our operations areas.

At Rio Grande, our employees are the heart of our more than 80-year legacy in Albuquerque, New Mexico. Our culture is guided by our 3R principles: Respect, Responsibility, and Results. We believe in a bias to action mindset that turns ideas into outcomes and in empowering employees to take initiative, grow through continuous learning, and making meaningful impacts every day.

Recognized as a 2025 Platinum Award Family Friendly Business, we promote a work-life balance, clear expectations, and a supportive environment, including quality benefits,robust wellness resources, and an onsite fitness facility. Through our employee recognitionand community involvement, we celebrate individuality, foster belonging, and ensure every

voice is valued. A career at Rio Grande offers more than a job. You’ll join a work place where your contributions matter and your growth is supported. Your work will help shape the future of

the company and support our customers and industry.

Diversity, Equity, Inclusion and Belonging:

Guided by our core values, Rio Grande is committed to treating all people with dignity and respect. We are an equal-opportunity employer with a zero-tolerance policy for harassment or discrimination of any kind. As an advocate for equity and equality, we hire, train, and promote qualified people of all backgrounds. We consider employment candidates without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other underrepresented class. We value our associates and have won the yearly Healthiest Places to Work and Family Friendly Business awards on multiple occasions.

The Reward:
Rio Grande provides a generous benefit package for full-time (30+ hours a week) associates that includes:

• Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
• 401(k) matching program
• Paid time-off benefits, plus an additional seven paid holidays
• Paid life insurance and optional additional life insurance
• Long-term and short-term disability
• Flexible spending account
• Pet insurance
• Tuition reimbursement
• On-site gym and company wellness program
• Bereavement leave
• Employee discounts at Rio Grande
• Local and national discounts on various travel and entertainment
• Competitive compensation, including an opportunity to share in the profits

Our associates strive for joint accountability. We work together for the success of our stakeholders, and we provide a thoughtful, fun, and creative environment to support them. We encourage professional and personal development through a variety of training opportunities and a focus on promoting from within.

The Company:
Established in 1944, Rio Grande, a Berkshire-Hathaway manufacturer/distributor, has thousands of valued customers around the world. We are a principle-based company with a highly evolved team-based environment. We can show you how a profoundly effective organization lives these values every day. You can find our guiding principles, The 3 R’s, Respect, Responsibility and Results, on our website as well as information about our community support and how we protect the environment.

Within our 186,000 sq. ft., solar-powered facility, with covered parking, Rio Grande has sales, marketing, supply chain, IT and administrative offices, a climate-controlled distribution center with more than 40,000 items, and a comprehensive, well-equipped manufacturing operation. Manufactured products include jewelry-making equipment (from basic tools to highly sophisticated induction casting machines) and jewelry components—both die-struck and cast. Capabilities include CAD/CAM, casting, stamp and form, metal finishing, CNC machining, manual milling, tool & die and electronics/mechanical assembly.