Information Technology System Administrator

IT System Administrator will provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, planning, organizing and problem-solving skills are needed to be successful in this position. The ability to support the installation and maintenance of client PC/Server hardware and software with the ability to perform network deployments is required. IT System Administrator will report indirectly to the Site Head / Plant Manager.

Responsibilities

1. Provide support to clients both deskside and remotely 
2. Correct faults and provide resolution of complex problem tickets
3. Perform PC and network troubleshooting and upgrades
4. Network support and troubleshooting
5. Perform network analysis and capacity planning
6. Assist in the creation of processes and procedures for client network operations
7. Contribute to the administration of network backup and disaster recovery
8. Contribute to the planning and implementation of multiple projects
9. Provides IT support for Tedor employees
10. Understanding of enterprise IT at the scale and complexity within the pharmaceutical industry.
11. Research new technologies to apply to the organization in the most efficient manner.
12. Create, manage, and implement IT projects while adhering to schedule, scope, and budget.
13. Administrates phone system, data network, security system, and access control.
14. Purchases equipment and applicable service.
15. Participates in contingency planning.
16. Oversees "data center" which holds confidential information and secure data.
17. Develops or updates project plans for IT projects including objectives, technologies, systems, information specifications.
18. Confers with project personnel to identify and resolve problems
19. Assists in special projects as requested by management.
20. Oversees the deployment of desktops, laptops, monitors, phones, and peripherals as requested.
21. Oversees troubleshooting's and repairs of malfunctioning IT managed equipment such as desktops, laptops, phones, etc.
22. Completes documentation for the IT department as necessary.

Qualifications

1. B.S. in Information Technicology Science, or equivalent work experience/certifications (A+, Network+, CCNA, CCSP, MCP, MCSE, and MCSA).
2. Five to Seven (5 – 7) years of work/information technology experience.
3. Excellent verbal and written skills 
4. Knowledge of Windows operating systems up to Windows 10 
5. Knowledge of Windows Server is required
6. Experience with Microsoft Exchange is required
7. Understanding of network switches, routers, and firewalls is required
8. Virtualization with Microsoft Hyper-V and/or VMWare experience a plus.