Customer Service Representative

Customer Service Representative


Customer Service Representative Round Rock/Pflugerville area residential electrical contractor seeking a Customer Service Representative. Candidate should be extremely organized, detail oriented, and have excellent attendance. Candidate should be willing to work overtime as needed. Ideal candidate must work well with others and have a positive, upbeat attitude. Minimum of two years of experience with Customer Service is required. Should have:

• Strong Phone Skills, preferably with a multi-line system
• Accurate, detail-oriented
• Ability to work in a fast-paced setting
• Dependable, reliable
• Experience using Outlook
• Experience using Excel

General Duties:

• Answer phones
• Generate work orders (via phone call / email / fax / builder sites)
• Reschedule work orders
• Process work orders after they have been reviewed (email / print)
• Request PO or Acknowledgement based on builder requirements
• Delete work orders per policy
• Update work orders received
• Research misc. (w/o status, closing dates, maps, missing w/o, deleted w/o, etc.)
• Schedule appointments and follow up on unreturned calls.

Preferred Qualifications:

• Bilingual English and Spanish
• Experience in construction/electrical field

This position is hourly plus benefits including health insurance with employer contribution and a 401k plan with an employer matching contribution. We also offer availability to vision, dental, and life insurance coverage. We are an Equal Opportunity Employer and a smoke-free workplace. Background investigation, MVR, and drug screening required. Job Type: Full-time Required education: High school or equivalent Required experience: Customer Service: 2 years #electrical #construction

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