Call Center Manager
Luxury Bath Technologies
Job Description
Job Description
Call Center Manager – Port Huron, MI
Join a Growing Leader in Bath Remodeling & Accessibility Solutions
At Mobility Remodelers , we’re redefining what bath remodeling means—bringing stylish, affordable, and low-maintenance solutions to homeowners, businesses, and individuals with accessibility needs. Born from a desire to raise industry standards, we’ve earned a reputation for unmatched quality and workmanship across our full line of acrylic bath and shower systems.
We’re currently seeking an experienced Call Center Manager to lead our inside sales and scheduling team in Port Huron, MI. This is a key leadership role where you’ll help drive our continued growth, develop a high-performing team, and ensure outstanding service and efficiency in every customer interaction.
What You’ll Do:Oversee daily call center operations, ensuring smooth scheduling and high-quality customer interactions
Recruit, hire, train, and coach a team of Call Center Representatives
Manage inbound and outbound calls with a focus on service and sales
Coordinate with our sales team to optimize appointment setting and territory coverage
Monitor performance metrics and drive results to meet weekly and monthly targets
Handle escalated customer issues with professionalism and poise
Proven leadership experience in a call center or customer service environment
Strong communication, problem-solving, and organizational skills
Ability to thrive in a fast-paced setting and lead by example
Proficiency with CRM and scheduling tools
Availability to work evenings and weekends as needed
We offer a competitive salary plus performance-based bonuses , along with the opportunity to make a meaningful impact in a growing company with a mission-driven culture.
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