Implementation Consultant

Implementation Consultant

Location: Remote - up to 80% travel

Role Overview

The Implementation Consultant is responsible for current workflow analysis and development; documenting, planning and implementation of future state workflow; and both remote and onsite customer training and go live support and post-live optimization. This role involves working from anywhere within the U.S. near an airport and requires significant travel.

Key Responsibilities

• Conduct Current State Workflow Analysis.
• Design Future State Workflow, including System Workflow and Department Process Workflow.
• Determine application optimization within the department and provide the customer with Best Practice methodologies.
• Analyze unique configurations of customer sites and customize processes and training accordingly.
• Develop training plans and documentation.
• Coordinate and provide application training.
• Document training and other go live support activities.
• Provide Application Training and support to other internal staff as required.
• Identify, File and Follow-up Product Features and issue requests during implementation.
• Proactively be involved in change management processes related to implementations.

Job Challenges

• Working under tight timelines and conflicting schedules.
• Managing multiple projects at one time.
• Adapting and meeting the expectations of challenging customers.
• Frequent, often short-notice travel for Radiology projects.
• Travel is required throughout North America including weekends.
• Keeping current in continually changing products and processes.

Required Qualifications

• 4+ years of experience using a PACS system in a healthcare environment.
• Ability to travel up to 80% of the time in the US and Canada.
• Valid and unrestricted passport to travel between the US and Canada.

Preferred Qualifications

• 4+ years experience working as a radiology technologist or a PACS administrator.
• 2+ years of experience delivering training and/or education.
• 4+ years of experience of hands-on experience in healthcare technology implementations.
• 3+ years of experience working in or supporting the healthcare provider market with an intermediate understanding of clinical workflows.
• Experience developing & conducting presentations for various audiences.
• Intermediate level of knowledge in the healthcare imaging space, specifically radiology.
• Demonstrated intermediate analytical and problem-solving skills.
• Proven ability to communicate complex ideas in a clear, concise manner.
• 2+ years of experience using specific Radiology Solutions PACS.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.