Facilities Specialist

Facilities Specialist

Job Description V2026.01

Working at East Fork

East Fork began in 2010 as one potter throwing pots and filling a wood-fired kiln on an old tobacco farm in the mountains of North Carolina. Today we are one of the largest remaining dinnerware manufacturers in the US, making over 600,000 pots a year.

We're a Certified B Corporation, a distinction that speaks to our accomplishments and decisions that prioritize more than just our bottom line and hold us accountable to work for the betterment of our employees, customers, suppliers, communities, and environment. Our work is always led by our mission - In everything we do: Set a beautiful and abundant table.


We do all of this with a spirit of steadfast commitment to make products of unmatched material quality while using our business to contribute to a more joyful and equitable world.


Position Description

The Facilities Specialist will lead facilities field operations at the discretion of the Facilities Manager. This role focuses on the technical execution of WOs, task management, equipment related troubleshooting, repairs and installation projects critical to the success of East Fork. This position is responsible for ensuring that all of East Fork's manufacturing equipment and facilities run smoothly to ensure the success of all East Fork teams. The Facilities Specialist will collaborate with the facilities team on a list of prioritized projects set by the Facilities Manager.


Responsibilities

Project Management

• Manage all On Demand Work Orders and ensure tracking through our CMMS software
• Supporting construction projects and equipment installation projects for relevant East Fork locations
• Lead and manage installation projects and repairs, including specifying and ordering replacement parts, scheduling downtime with relevant team leads and operators, and tracking project status in the CMMS software.
• Coordinate with the Facilities Manager for approval and direction of all projects

Equipment/Facilities

• Lead equipment related troubleshooting, repairs and maintenance projects and ensure all are completed according to the specifications and timeline determined by the Facilities Manager.
• Work with machine operators to troubleshoot manufacturing equipment failures and problems.
• Troubleshooting and repairing advanced electrical control circuits, pneumatic systems, hydraulic systems and mechanical systems.
• Repair and replace mechanical, electrical, hydraulic, pneumatic and plumbing components and parts on manufacturing equipment.
• Lead plumbing, electrical and HVAC troubleshooting, repair and installation projects in all East Fork facilities.
• Work independently to complete assignments and projects
• Order necessary parts and material for project completion

Team Building

• Training new Facility Technician hires
• Participating in weekly Facilities Team meetings by providing status reports on ongoing projects.

Reports To

Facilities Manager

Collaborates With

Facilities Associate, Facilities Technician, Production Team Leads, Production Generalists, Production Supervisors

Direct Reports

None

Department & Cost Center

1060 - Facilities

Measured Metrics and Review Schedule

Your first review will be 90 days after your start date, then a six-month check-in and a development review annually in Q1 for the duration of your employment. During each review, your performance and ability to achieve the following metrics will be evaluated.

• Demand WOs Completed On Time rate above 70%
• Average Days to Complete Demand WOs under 21 Days
• Effective and efficient troubleshooting of manufacturing equipment and facilities systems.

Estimated Weekly Hours

40+ hrs, Monday - Friday. Shift would be 9-5 during training, for first 60 days. Mid shift availability availability also required


Classification

This position is full-time, non-exempt.

Location

In-Office (Asheville, NC)

Pay Rate/Grade

East Fork shall pay you starting rate of $29.50-$33.46 hourly at Grade 3 depending on experience

Qualifications

• 1-3 years experience in manufacturing maintenance is preferred. Experience in industrial/commercial contracting or maintenance fields may also be suitable.
• Advanced technical electrical, plumbing and mechanical skills.
• Advanced building skills
• Advanced troubleshooting skills
• Advanced knowledge of construction materials, reading construction plans, problem solving
• Advanced understanding of manufacturing processes, controls equipment and systems.
• Ability to work independently to complete tasks

Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position requires a person to have the ability to perform work while stationary for prolonged periods daily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AND

Extensive physical exertions which includes but are not limited to:

• Lifting of up to 50 lbs. as needed
• Transporting merchandise and equipment
• Repetitive bending and arm motions
• Ability to adhere to all safety protocols

Company Overview

East Fork is located in Asheville, NC, Brooklyn, NY, and Washington DC. At our heart we are makers: we produce every piece of ceramics we sell and source other objects for the home from near and far to offer a meaningful, beautiful, and personal collection of useful objects for the home.

What can we offer

• Employer-subsidized health insurance + vision & dental options
• Competitive wage/salary
• Paid Holidays
• Paid Time Off
• Sick Leave
• 401(K) Retirement Savings Plan w/ 4% match
• Life Insurance
• Paid Parental Leave
• 50% discount on purchases with East Fork + wholesale cost on resale goods

Values at Work

Craft: Craft is not the things we make, it's the way we make them. It's the spirit in which we approach our work, to make it nice, to aspire to mastery, and it demonstrates our care about the person who will use the product of our work and how our work impacts their life.

Generosity: We work towards a model of shared prosperity, setting a bigger, more inclusive, more equitable table for everyone we meet - from our employees to the communities in which we live.

Consideration: We approach each other with focus, clarity, and kindness. We think deeply about the outcome and impacts of our actions, on our organization, the individuals within it, our customers, our environment, and our community.


Curiosity: We stay in our beginner's mind, humble, aware of how much we do not know, striving earnestly and open-heartedly towards our shared success.


Diversity, Equity and Inclusion

It is important that all prospective job candidates are aware of our company values and of our commitment to building an inclusive company culture. As a white-led organization, we acknowledge that the realities of white supremacy, hetero/cis-normativity, and patriarchy, work in tandem to oppress both people and planet; and that through our own proximity to power, we have benefitted from systemic inequity. We are committed to confronting and rectifying our privilege in service of co-creating an equitable workplace-a space where people can show up authentically in mind, body, and spirit. We honor the collective sum rather than a monolithic experience to reveal a path of excellency, yours and ours. As we continue to build momentum within our anti-racist work we pledge to be intentional in crafting actions that support diversity, equity and inclusion in our framework, and we invite all East Fork teammembers to contribute to this goal.