Customer Success Manager, US ( NAVY / USMC)

Customer Success Manager

You're a self-motivated and self-directed Customer Success Manager with a passion for building and maintaining customer relationships, fully understanding their needs, and advocating on their behalf. As an expert on Dataminr's First Alert product, you understand your customers' strategic objectives and help them achieve success. You are knowledgeable of major trends and events impacting US national security, government, cyber security, publicly available information, and big data and can translate these into actionable insights for your customers. As a CSM, you will drive First Alert product adoption, renewal, and usage among First Alert customers and build a strategy to foster account growth while developing leads for both Direct API and Connectors for the DoD Sales Team. This can be a DC-based hybrid or fully remote role targeting Defense concentration areas such as San Diego, Tampa, Norfolk, Jacksonville, etc., and requires approximately 25% travel for ongoing training and client engagements. Focus is on supporting the Navy and USMC.

AI Innovation at Dataminr

Working at Dataminr you'll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold.

Agentic AI: we recently launched our Agentic AI capability, what we're calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what's happening on the ground.

Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages).

The Opportunity

• Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio, ensuring retention, renewals, and customer satisfaction

• Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer's enterprise level objectives

• Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of playbooks / regular check-ins

• Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality

• Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams

• Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth

What You Bring

At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

• Ability to obtain a Secret clearance at a minimum

• Bachelor's degree or equivalent relevant experience in a related field AND 5-8 years of customer success/account management experience OR experience implementing and leading military, accounts, programs, or operations supporting senior military leaders

• Specific experience supporting the public sector, including but not limited to the US Department of Defense.

• Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to military, law enforcement or emergency management

• Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior military leaders and decision makers in the form of a presentation

• High level of accountability and the ability to execute independently on multiple and competing projects and deadlines