Application Support Engineer

Siemens Digital Industries Software – Mendix Siemens Digital Industries Software is seeking a highly motivated and technically proficient Application Support Engineer to join our Mendix team. This role is ideal for an individual who demonstrates strong problem‑solving capabilities, a commitment to customer success, and the ability to thrive in a dynamic, technology‑driven environment. As part of Siemens Digital Industries Software, Mendix is at the forefront of revolutionizing enterprise application development through its industry‑leading low‑code platform. What You’ll Be Doing Customer Issue Resolution: Independently manage and resolve platform and product issues for customers, addressing challenges related to application development, deployment, and integration within the low‑code environment. Technical Troubleshooting and Analysis: Conduct in‑depth investigation, reproduction, and troubleshooting of reported issues, identifying suitable solutions or root causes within the Mendix platform infrastructure, runtime, and associated software components. Stakeholder Coordination: Communicate reported issues and insights to Mendix R&D, Product Management, and Customer Success Managers, ensuring efficient multi‑functional coordination and contributing to product improvement. Autonomous Decision‑Making: Operate with minimal direction, exercising independent judgment and discretion to efficiently resolve customer issues and enhance their Mendix experience. Prioritization and Time Management: Handle workload effectively, prioritizing daily tasks based on problem severity and business impact on customer Mendix applications. Expectation Management: Establish and maintain clear customer expectations by adhering to Service Level Agreements and prioritizing reported incidents with transparency and professionalism. What You’ll Bring Education: A Bachelor of Science degree in Information Systems, Engineering, Computer Science, or an equivalent combination of education and practical experience demonstrating strong analytical and technical aptitude. Communication Skills: Proven communication skills, both written and verbal, with the ability to articulate complex technical information clearly and concisely to diverse audiences. Problem‑Solving Acumen: Aptitude for technology and problem‑solving, coupled with robust analytical skills and a commitment to continuous learning, particularly within low‑code development. Organizational Capabilities: Highly organized, adaptable, and capable of efficiently supervising and managing multiple tasks and customer cases concurrently within a dynamic support environment. Technical Proficiency/Interest: Understanding of and keen interest in programming languages (e.g., Java, JavaScript), integration concepts (APIs, web services), relational databases (SQL), and/or public Cloud technologies (e.g., AWS, Azure, Kubernetes). Experience with low‑code platforms is highly advantageous. Customer Engagement Experience (Preferred): Prior experience in customer‑facing technical support, consultancy roles, or other relevant customer service experience. Location Flexibility: Ability to work from our Boston office a few times per year to foster collaboration and team cohesion. Why Siemens Innovative Technology: Contribute to a leading low‑code platform that is transforming industries globally. Meaningful Work: Directly influence customer success and contribute to a product that delivers tangible value. Professional Development: A culture that promotes continuous learning, professional growth, and staying abreast of technological advancements. Collaborative Environment: A supportive, agile, and inclusive team where contributions are valued and collaboration is integral. Compensation & Benefits The salary range for this position is $110,000 to $130,000, with eligible incentive compensation. Compensation is based on the candidate’s job‑related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees. #J-18808-Ljbffr Mendix